NILUSIKA EDIRISURIYA
Whistler,BC
Summary
Detail-oriented and customer-focused professional with a diverse background in postal services, healthcare, retail sales, and hospitality. Seeking a challenging role where I can leverage my strong communication skills, customer service expertise, and leadership abilities to contribute to the success of a dynamic team.
Overview
11
11
years of professional experience
Work History
Post Office Assistant
Canada post
Whistler, BC
03.2023 - Current
- Provided exceptional customer service to postal customers, addressing inquiries, processing transactions, and assisting with mail-related services
- Sorted incoming and outgoing mail accurately and efficiently, ensuring compliance with postal regulations and procedures
- Assisted with inventory management, stocking shelves, and maintaining cleanliness and organization in the post office.
- Handled cash transactions accurately and balanced the daily till totals at the end of each shift.
Orthopedic Lab Assistant
Ortho Canada Lab
Toronto, ON
02.2021 - 02.2023
- Assisted customers with product selection, order placement, billing inquiries, and technical support issues.
- Helped with the fabrication process, including casting, molding, shaping, and assembling materials for orthotic and prosthetic devices
- Prepared materials and equipment, maintained cleanliness and organization in the lab, and assisted with patient assessments and record-keeping.
- Created documents such as invoices, bills of lading, pick tickets, and other paperwork required for shipment processing.
Cashier/Customer Sales Assistant
BC Liquor store
Whistler, BC
01.2019 - 03.2021
- Processed sales transactions, provided product information and recommendations, and ensured compliance with legal age requirements for purchasing alcohol
- Assisted with inventory management, restocking shelves, and maintaining cleanliness and organization in the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Team Leader/Sales Associate
Rexall Drug Store
Whistler, BC
02.2019 - 02.2021
- Provided leadership and guidance to team members, ensuring excellent customer service and adherence to store policies and procedures
- Managed inventory, assisted with sales transactions, and maintained accurate records of sales and inventory levels.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
Cashier/Sales Associate
Canada Goose Retail Store
Toronto, ON
01.2017 - 01.2021
- Provided personalized customer service, assisted with product selection, sizing, and purchasing decisions
- Operated cash registers, processed transactions, and maintained accurate records of sales and inventory.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Hotel Front Desk Agent
Hikka Tranz by Cinnamon
Sri Lanka , Hikkaduwa
01.2013 - 09.2017
- Welcomed guests, managed reservations, handled inquiries and requests, and ensured guest satisfaction during their stay
- Assisted with administrative tasks, including check-in/out procedures, phone calls, and payment processing.
- Assigned rooms to guests based on availability and preferences.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Handled customer complaints professionally and courteously.
- Followed up with customers after their stay to ensure satisfaction levels were met.
Education
BLS CPR HCP AED Certification
02-2023
Some College (No Degree) -
Safe Check Advanced Food Safety Certification
01-2023
High School Diploma -
Samudra Davi Blika
Sri Lanka01-2004
Information Technology Level 1 Certification
Sri Lanka 01-2004
Skills
- Customer Service
- Communication
- Leadership
- Retail Operations
- Inventory Management
- Cash Handling
- Time Management
- Problem-Solving
References
Available upon request
Languages
English
Professional
Hindi
Professional
sinhala
Professional
Timeline
Post Office Assistant
Canada post
03.2023 - Current
Orthopedic Lab Assistant
Ortho Canada Lab
02.2021 - 02.2023
Team Leader/Sales Associate
Rexall Drug Store
02.2019 - 02.2021
Cashier/Customer Sales Assistant
BC Liquor store
01.2019 - 03.2021
Cashier/Sales Associate
Canada Goose Retail Store
01.2017 - 01.2021
Hotel Front Desk Agent
Hikka Tranz by Cinnamon
01.2013 - 09.2017
BLS CPR HCP AED Certification
Some College (No Degree) -
Safe Check Advanced Food Safety Certification
High School Diploma -
Samudra Davi Blika
Information Technology Level 1 Certification
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