Dawn Clarke
Summary
Experienced professional with a proven track record of delivering exceptional customer service in a fast-paced corporate environment. Skilled in managing time effectively to handle multiple tasks efficiently. Extensive background in providing counter service for a wide range of financial and other services. Independent worker with a strong organizational mindset, dedicated to delivering high-quality results.
Overview
31
31
years of professional experience
Work History
Post Office Assistant
Canada Post
01.2016 - Current
- Conducted diverse sales and customer service tasks to achieve full customer satisfaction.
- Executed sales operations through computerized system.
- Maintained extensive knowledge of postal products, services, and delivery.
- Managed financial transactions accurately.
- Arranged mail in proper sequence for distribution.
- Managed floor arrangements to enhance visual appeal.
- Enhanced sales performance through effective marketing of postal offerings.
- Managed merchandising operations and inventory oversight.
- Supplied customers with necessary information and forms.
- Identify and address delivery challenges with strategic solutions.
- Executed general administrative duties with precision.
- Served as Senior Assistant during acting assignment from 2018 to 2021 at Canada Post Paradise.
- Fulfilled acting duties as Post Master and Senior Assistant at various post offices in St. John's Metro vicinity.
Sales Merchandiser
Merchandising Consultants Associates
05.2013 - 12.2019
- Executed planogram strategies effectively.
- Ensured optimal inventory levels in chain accounts.
- Boosted retail sales.
- Arranged and dismantled seasonal displays.
- Created displays tailored to specific setup requirements.
- Highlighted new product features to potential customers.
- Enhanced visibility of merchandising units through strategic marketing.
- Executed time-critical call tasks promptly.
- Completed price audits using both electronic and manual methods.
- Interacted with various store management levels.
Office Administrator
Classic Mouldings Plus
09.2000 - 05.2013
- Operated office machines such as photocopiers, scanner, facsimile, voice mail systems and computer
- Answer telephone calls, direct calls, and take messages.
- Maintain and update filing, inventory, mailing and other data systems
- Communicate with customers, employees and other individuals, answer questions, explain information, take orders and address complaints
- Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort and file records of office activities, business transactions
- Collect, count and disburse money, basic accounting, and complete banking transactions
- Complete and mail contracts, invoices, payments
- Process and prepare documents, such as business or government forms
- Process payroll
Receptionist
Diamond Investments Ltd.
04.1994 - 12.2000
- Operate telephone system to answer, screen or forward calls, provide information
- Greet persons entering the establishment, determine nature and purpose of visit and direct to specific destination
- Hear and resolve complaints from customers
- File and maintain records
- Receive payments and record receipts for services
- Schedule appointments and maintain and update calendar
- Maintain reception area
Education
Business Administration
Memorial University of Newfoundland
St. John’s, NL01.1996
High School Diploma - undefined
Brother Rice High School
St. John’s, NL01.1994
Skills
- Professionalism and courtesy
- Workplace safety awareness
- Team collaboration
- Analytical problem solving
- Strong organization skills
- Confidentiality
- Service oriented
- Customer service
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
Languages
English
Timeline
Post Office Assistant
Canada Post
01.2016 - Current
Sales Merchandiser
Merchandising Consultants Associates
05.2013 - 12.2019
Office Administrator
Classic Mouldings Plus
09.2000 - 05.2013
Receptionist
Diamond Investments Ltd.
04.1994 - 12.2000
Business Administration
Memorial University of Newfoundland
High School Diploma - undefined
Brother Rice High School
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