Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Niloofar Nalaee

Hamilton,ON - Ontario

Summary

Skilled Crew Trainer brings more than 2 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.

Overview

2
2
years of professional experience

Work History

Crew Trainer

Mcdonald's
Hamilton, ON - Ontario
04.2022 - Current
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Assisted management in developing strategies to improve customer service standards.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Ensured that all safety protocols were followed during training sessions.

Crew Member

Subway
Hampton, ON
03.2022 - 05.2022
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Scrubbed and polished counters to remove debris and food.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Crew Member

Lazeez Shawarma
Hampton, ON
08.2021 - 03.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food quickly for positive guest experiences.

Education

Master of Science - Geography

McMaster University
Hamilton, ON
09.2021

Skills

  • Active Listening
  • Team Leadership and Supervision
  • Delegating Work
  • Processing Payments

Languages

English
Full Professional
Persian
Native/ Bilingual
Arabic
Limited

Timeline

Crew Trainer

Mcdonald's
04.2022 - Current

Crew Member

Subway
03.2022 - 05.2022

Crew Member

Lazeez Shawarma
08.2021 - 03.2022

Master of Science - Geography

McMaster University

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Niloofar Nalaee