Gursimran Sohi
Toronto
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
06.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Service Representative
Concentrix
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Centennial College
Scarborough08-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Outstanding Customer Service & Relationship Building
- Financial Product Knowledge (Savings, Credit, Investment Products)
- Active Listening & Problem Solving
- CRM and Contact Centre Tools
- Multitasking with Dual Monitors
- Fast Learner with Growth Mindset
- Microsoft Office Suite (Word, Excel, Outlook)
- Secure Remote Work Setup
Languages
English
Full Professional
Timeline
Customer Service Representative
Concentrix
02.2024 - 12.2024
Crew Trainer
McDonald's Restaurant
06.2023 - Current
GED -
Centennial College
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