Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Niloofar Farrokhi

Rancho Cucamonga

Summary

Customer Service Representative with extensive experience at Dart Market, specializing in complaint resolution and order processing. Demonstrated ability to enhance customer satisfaction through product knowledge and effective communication. Proven track record of streamlining interactions to ensure a seamless shopping experience. Strong commitment to problem-solving and collaboration to achieve service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dart Market
Mashhad
06.2023 - 06.2025
  • Supported customer needs and resolved questions to elevate satisfaction.
  • Preparing orders and interacting with customers, providing guidance for an easier and better shopping experience.
  • Introducing products to customers and providing information about the products.
  • Responding to customer inquiries via phone, email, chat, or in person.
  • Handling customer complaints or issues.
  • Processing orders, returns, or exchanges.
  • Recording and documenting customer interactions to improve service quality.

Education

High School Diploma -

Shahed
Iran

Skills

  • Customer service excellence
  • Order processing efficiency
  • Product expertise
  • Complaint resolution skills
  • Interaction tracking systems
  • CRM proficiency
  • Creative problem solving
  • Decision-making abilities
  • Attention to detail
  • Adaptability to change
  • Active listening skills
  • Team collaboration

Languages

English
Professional
Persian
Native/ Bilingual
Turkish
Professional

Certification

  • eyelash extension
  • lash and brow lift

Affiliations

Work out

Take educational courses

Timeline

Customer Service Representative

Dart Market
06.2023 - 06.2025

High School Diploma -

Shahed

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Niloofar Farrokhi