NILGOON NIAKAN
Toronto,Canada
Summary
Customer-focused and detail-oriented professional with over 8 years of experience in client service, sales, and financial operations. Proven ability to build strong client relationships, execute accurate transactions, and ensure compliance within fast-paced environments. Recognized for delivering exceptional service, achieving performance goals, and contributing to process improvement initiatives at organizations including Gucci, Nordstrom, and RBC.
Overview
9
9
years of professional experience
Work History
Client Advisor
RBC (Royal Bank of Canada)
11.2024 - Current
- - Execute day-to-day financial transactions accurately and efficiently, ensuring compliance with RBC's operational policies and service standards.
- - Support clients with everyday banking needs, digital banking guidance, and account inquiries, while identifying opportunities to refer specialized financial services.
- - Apply due diligence in processing transactions and safeguarding confidential information in accordance with AML and privacy regulations.
- - Collaborate with branch partners to resolve client issues promptly, escalating complex cases when required.
- - Contribute to process improvement by identifying opportunities to streamline workflows and enhance client experience.
- - Maintain a client-focused approach while achieving individual and branch performance goals.
Client Advisor
GUCCI
01.2023 - 11.2024
- - Provide exceptional customer service by exceeding client expectations and demonstrating excellent knowledge of products and brand heritage.
- - Drive and exceed individual KPI goals through high-quality sales and relationship building.
- - Capture meaningful customer data (CRM) for future development opportunities.
- - Maintain an organized client book and follow up regularly with clients.
- - Partner with colleagues to foster open communication and contribute to a positive environment.
Client Advisor
NORDSTROM WOMEN’S APPAREL & SHOES
11.2021 - 01.2023
- - Achieved monthly sales targets, ranking among the top 10 sales representatives out of 350.
- - Enhanced in-store and digital sales by maintaining strong client relationships through social media and email.
- - Acted as a Brand Ambassador, providing world-class service and ensuring customer satisfaction across all interactions.
- - Mastered brand and product knowledge to deliver an elevated client experience.
- - Ensured compliance with company policies and procedures while performing duties efficiently in a fast-paced environment.
Sales & Marketing Specialist
RAHBORD ENERGY
07.2016 - 01.2020
- - Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletter.
- - Planned marketing initiatives and leveraged referral networks to promote business development.
- - Planned meetings by developing schedules, establishing contacts and coordinating mailing lists.
- - Examined needs, wants and spending patterns of target audience.
- - Built relationships with clients and community partners for long-term success.
Education
POST-GRADUATE CERTIFICATE - PROJECT MANAGEMENT
Seneca College of Applied Arts and Technology
North York, ON04.2021
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Azad University
South Tehran Branch, Tehran06.2019
Skills
- - Transaction Processing & Compliance
- - Customer Relationship Management (CRM)
- - Digital Banking Support
- - Cross-Selling Financial Products
- - Team Collaboration & Communication
- - Attention to Detail
LANGUAGES
English
Persian
Timeline
Client Advisor
RBC (Royal Bank of Canada)
11.2024 - Current
Client Advisor
GUCCI
01.2023 - 11.2024
Client Advisor
NORDSTROM WOMEN’S APPAREL & SHOES
11.2021 - 01.2023
Sales & Marketing Specialist
RAHBORD ENERGY
07.2016 - 01.2020
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Azad University
POST-GRADUATE CERTIFICATE - PROJECT MANAGEMENT
Seneca College of Applied Arts and Technology