NILAYKUMAR BABUBHAI Patel
Brandon,Manitoba
Summary
Knowledgeable and dedicated customer service professional with extensive experience in B2B and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Client Specialist
Osl Direct service ( affiliated with BELL Canada)
07.2021 - Current
- To Promote and sell Bell Products to existing and new clients
- Identify and solicit prospective clients, working on led list provided by employer
- Promote sales to existing by suggesting add-ons or upgrades to their existing clients
- Persistently stay in contact with existing clients as part of after sales service to provide ongoing support and resolve any product or service related issues
- Design customized, cost-effective solutions for client
- Helping new team members in initial month for understanding about job profile, Sales disposition and helping them to understand fennel.
Partner at Wholesale Business
Ambition Eye Wear
02.2012 - 05.2020
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Expanded the firm''s clientele through strategic networking and relationship building initiatives.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
B2B Customer Service Representative
Pramukh Swami Optical
12.2010 - 12.2011
- Working as a sales person in pramukh swami optical with following roles and responsibilities: Handling Sales in Gujarat and Mumbai territory
- Operating a more than 35 brand portfolio
- Sales luxurious and high-value international brand i.e HENRY JULIEN, AZZARO
- Solve old dispute with customer and restart business
- Solve payment queries and collect past payments
- Developing new area with product promotion
- Attending business promotion activity and fair
- Making 7 lacs sales of home brand in one and half month.
06.2010 - 11.2010
- Appointed as a sales executive in care equipment pvt.ltd
- Sales of IT products in Ahmedabad, India.
Education
M B A - Marketing And Financing
Saurashtra University
Gujarat India06.2010
B B A - All Over Concept of Business ,marketing,fianance
North Gujarat University
Gujarat India06.2008
Skills
- Sales proficiency
- Customer Engagement
- Reliability and punctuality
- Cross-selling strategies
- Customer Acquisition
- Building rapport
- Upselling strategies
- Customer Relations
- Effective Communication
Accomplishments
consecutive number one salesmen in Mdu Manitoba team since last 2 years
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Correspondence
84-1545 26th st, Brandon, Mb
Personal Information
- Date of Birth: 05/05/88
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Client Specialist
Osl Direct service ( affiliated with BELL Canada)
07.2021 - Current
Partner at Wholesale Business
Ambition Eye Wear
02.2012 - 05.2020
B2B Customer Service Representative
Pramukh Swami Optical
12.2010 - 12.2011
06.2010 - 11.2010
M B A - Marketing And Financing
Saurashtra University
B B A - All Over Concept of Business ,marketing,fianance
North Gujarat University
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