Nilay Shukla
Peterborough,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Taxi Cab Driver, Uride
Uride
11.2025 - Current
- Navigated diverse city routes, ensuring timely and safe passenger transportation.
- Maintained vehicle cleanliness and operational readiness through regular inspections and basic maintenance.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Adapted to changing traffic patterns and road conditions to optimize travel efficiency.
Operator and Owner
1000882950 Ontario INc
09.2024 - 11.2025
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance, identifying and resolving issues promptly.
- Coordinated workflow among team members to optimize productivity.
- Trained new operators on safety protocols and operational procedures.
Customer Service Representative
Dominios
04.2022 - 09.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Taxi Cab Driver
Uride
10.2022 - 08.2024
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
Medical Representative
P And G Genius Consultant
01.2018 - 12.2021
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Education
High School Diploma -
Gujarat Higher Secondary School Board
Vadodara, Gujarat03.2005
Skills
- Customer service focus
- Road regulations knowledge
- Punctuality
- Cleaning and sanitation
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Taxi Cab Driver, Uride
Uride
11.2025 - Current
Operator and Owner
1000882950 Ontario INc
09.2024 - 11.2025
Taxi Cab Driver
Uride
10.2022 - 08.2024
Customer Service Representative
Dominios
04.2022 - 09.2024
Medical Representative
P And G Genius Consultant
01.2018 - 12.2021
High School Diploma -
Gujarat Higher Secondary School Board