Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilay Shah

Edmonton,AB

Summary

Dynamic manager with a proven track record at Daksinayan, excelling in compliance auditing and team leadership. Successfully implemented quality control measures, enhancing operational standards and fostering staff development. Adept at effective communication and task delegation, driving team performance and ensuring regulatory compliance for optimal project outcomes.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Daksinayan
Ahmedabad, GJ
02.2022 - 01.2025
  • Conducted performance reviews for team members.
  • Monitored staff performance and addressed issues.
  • Implemented quality control measures to uphold company standards.

Deputy Manager

Urban khichdi
Ahmedabad, GJ
01.2020 - 01.2022
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Ensured compliance with regulatory requirements and industry standards.
  • Created processes for handling customer complaints effectively.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

PGDBMA - Banking And Finance

Times Pro
Ahmedabad
09-2015

B.com - Commerce

J G College
Ahmedabad
04-2012

Skills

  • Compliance auditing
  • Customer service
  • Task delegation
  • Team leadership
  • Team development
  • Quality control
  • Effective communication
  • Time management
  • Revenue management
  • Budget control
  • Sales techniques
  • Goal setting
  • Staff development
  • Staff management

Languages

English
First Language

Timeline

Manager

Daksinayan
02.2022 - 01.2025

Deputy Manager

Urban khichdi
01.2020 - 01.2022

PGDBMA - Banking And Finance

Times Pro

B.com - Commerce

J G College
Nilay Shah