Results-driven manager with expertise in customer service and operational strategy. Proven track record in enhancing customer satisfaction and optimizing processes to align with corporate goals.
Overview
35
35
years of professional experience
Work History
Manager
Oriental Perks & More
Drayton Valley, Alberta
09.2008 - Current
Oversaw daily operations and ensured alignment with company goals.
Implemented inventory management systems to optimize stock levels.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with all applicable laws, regulations, industry standards.
Accounting Assistant
Bobdale Oilfield
Drayton Valley, Alberta
03.2006 - 12.2008
Managed accounts payable and receivable processes for efficient financial operations.
Processed invoices and reconciled discrepancies to maintain accurate records.
Maintained organized filing systems for documents and financial statements.
Utilized accounting software for data entry and transaction tracking effectively.
Collaborated with team members to streamline accounting procedures and improve accuracy.
Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Communicated with vendors and clients regarding billing inquiries and payment status.
Maintained the general ledger system to ensure accurate recording of all transactions.
Answered questions from customers regarding their billing or payment status.
Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
Coded invoices to maintain organized and accurate records.
Checked figures and postings for correct entry and proper codes.
Researched discrepancies between invoices, purchase orders, packing slips.
Branch Accountant
First E-Bank
Cebu, Cebu Philippines
06.1991 - 02.2005
Managed daily financial transactions and reconciled accounts accurately.
Prepared monthly financial statements and reports for management review.
Oversaw compliance with regulatory standards in banking operations.
Coordinated budget planning and forecasting activities with department heads.
Analyzed financial data to identify trends and inform decision-making.
Collaborated with external auditors during annual audits for transparency.
Trained new staff on accounting procedures and software systems effectively.
Implemented process improvements to enhance efficiency in financial reporting.
Prepared monthly bank reconciliations for multiple accounts.
Assisted in the preparation of monthly, quarterly and annual financial reports.
Processed journal entries to ensure accuracy of financial records.
Conducted regular audits to verify accuracy of accounting information.
Monitored daily banking activities and prepared reconciliation reports.
Reviewed financial statements and provided detailed analysis of accounts.