Nikta Sedighi
Surrey
Summary
Highly organized and detail-oriented professional with proven experience in airport security, scheduling, administrative operations, and customer service. Seeking the Checkpoint Resource Coordinator position at Vancouver International Airport to leverage my strong communication, time management, and coordination skills in a high-security, fast-paced environment. Equipped with a valid RAIC, CBSA clearance, security license, and advanced computer skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
GardaWorld Security
01.2022 - 06.2025
- Collaborate with CBSA officers to support immigration operations and security protocols
- Monitor, track, and report on detainees and secure area activities
- Assist with issuing permits, organizing queues, and managing reception inquiries
- Operate effectively in high-pressure, regulated airport environments
- Maintain clear documentation and communication with team members and authorities
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with team members to enhance overall security strategies and operational efficiency.
Customer Service Agent
MTO DriveTest
01.2023 - 01.2024
- Handled secure document processing and corrected licensing records
- Conducted ID verification and data checks within government databases
- Managed scheduling, maintained office supply inventory, and processed transactions
- Provided professional customer service in a fast-paced setting
- Resolved customer inquiries efficiently via phone and in-person interactions.
Cashier/Customer Service Representative Manager
Walmart Supercenter
01.2019 - 01.2021
- Delivered high-volume customer service and trained new staff
- Managed cash handling, financial products, and point-of-sale operations
- Recognized with Gold Certified Letter for outstanding sales performance
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to optimize workflow during peak hours.
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Developed and implemented strategic plans that improved process workflows and reduced overhead costs.
Cashier/Sandwich Artist
Subway Restaurant
01.2018 - 01.2019
- Led daily cash register operations, ensuring accurate transactions and efficient customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Office Administration Executive Diploma - Business Administration And Management
Centennial College
06-2025
Standard First Aid & CPR-HCP with AED - undefined
Canadian Red Cross
01.2024
Microsoft Office Certification - Excel, Word, PowerPoint
Centennial College of Applied Arts And Technology
Scarborough, None01.2024
Fraud Prevention Training - undefined
MTO
01.2023
Real Estate Salesperson Program - undefined
Humber College
01.2023
Police Foundations Diploma - undefined
TriOS College
01.2022
Skills
- Scheduling & break management knowledge
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Time & attendance reconciliation knowledge
- Data entry, reporting, and investigative documentation
- First Aid, CPR, de-escalation techniques
- Verbal and written communication
- Workplace safety
- Work ethic
- Reporting skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved certificates in all Microsoft Office 365.
Certification
- - Canada Border Services Agency Clearance | 2022
- - Restricted Area Identity Card (RAIC) - Greater Toronto Airports Authority | 2022
- - Ontario Security Guard License | 2021
- - CBSA Online Training: Immigration, Diversity, Incident Management, Suicide Prevention, etc.
- - Airport Health & Safety & Security Awareness Training (CASAP) | 2022
Key Qualifications
- Bi-lingual: English and Farsi
Hobbies and Interests
Swimming (Gold Medal holder), Driving, Badminton, Gym & Deadlifting, Skating, Running
Key Qualifications
- - Over 2 years of experience in airport security operations at Toronto Pearson International Airport
- - Strong organizational, scheduling, and administrative skills with attention to detail
- - Proven ability to manage time-sensitive tasks, handle confidential information, and coordinate staff resources
- - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and scheduling systems
- - Experienced in resolving discrepancies, maintaining accurate records, and supporting payroll processes
- - Excellent interpersonal and communication skills, both written and verbal
Interests
- Volunteer Work
- Photography
- Management
Timeline
Customer Service Agent
MTO DriveTest
01.2023 - 01.2024
Security Guard
GardaWorld Security
01.2022 - 06.2025
Cashier/Customer Service Representative Manager
Walmart Supercenter
01.2019 - 01.2021
Cashier/Sandwich Artist
Subway Restaurant
01.2018 - 01.2019
Standard First Aid & CPR-HCP with AED - undefined
Canadian Red Cross
Fraud Prevention Training - undefined
MTO
Real Estate Salesperson Program - undefined
Humber College
Police Foundations Diploma - undefined
TriOS College
Office Administration Executive Diploma - Business Administration And Management
Centennial College
Microsoft Office Certification - Excel, Word, PowerPoint
Centennial College of Applied Arts And Technology
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