Nikta Mirfakhraie
Vancouver,BC
Summary
Highly motivated professional with a solid background in computer science and currently pursuing an MBA at UCW. Leveraging extensive experience as a mobile sales consultant, front-end developer, IT specialist, financial assistant, and notary, I am eager to apply my excellent customer service skills and demonstrated ability as a loyal team player to excel in a dynamic environment. Known for thriving under pressure, I excel in planning and organizing tasks effectively. Committed to utilizing my technical expertise, business acumen, and interpersonal strengths to support organizational objectives while fostering a collaborative work environment conducive to growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
METANIR
Tehran , Iran
2022.09 - 2023.11
- Provided technical support for users experiencing hardware or software issues.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Coordinated with vendors for procurement of IT products or services as needed.
- Trained end users on how to use new systems and technologies effectively.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Used remote login tools to assist clients with technical and product questions.
Front End Developer
pendar ideas
Tehran , Iran
2021.12 - 2022.09
- Designed and implemented interactive user interfaces for websites and applications.
- Collaborated with back-end developers to integrate user interface elements into applications.
- Ensured clean, valid HTML and CSS markup conforming to industry standards.
- Continued self-education and training to keep up with industry changes and trends.
- Applied innovative approaches to software design through creative inception and planning.
Mobile Sales Consultant
Ardavan Apple Store
Tehran , Iran
2017.08 - 2021.04
- Greeted customers and provided them with product information.
- Performed cashiering duties such as processing payments, refunds, and exchanges.
- Answered customer questions regarding product availability and pricing.
- Assisted customers in selecting the right mobile device based on their needs.
- Maintained knowledge of current promotions and advertisements.
- Collaborated with team members to ensure a high level of customer service was maintained at all times.
- Handled incoming calls from potential customers inquiring about mobile devices.
- Managed customer accounts, including updating contact information, billing issues.
- Developed strategies for increasing sales volume and improving customer satisfaction ratings.
- Participated in team meetings to discuss best practices for achieving sales goals.
- Resolved any customer complaints promptly and professionally.
Education
MBA - Business Administration
University Canada West
Vancouver, BC2026-03
Bachelor of Science - Software Engineering
Islamic Azad University
Tehran, Iran2022-02
Skills
- Sales Promoting
- Customer Consultations
- Brand Awareness
- Customer Satisfaction
- Problem-Solving Skills
- Enterprise Resource Planning
- Troubleshooting and Diagnostics
- IT Service Management
- Quality Assurance
- Time Estimates
- Scheduling
- High-Energy Attitude
- Coordination
- Computer Proficiency
- Customer Education
- Positive and Professional
Certification
- python programming
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
IT Specialist
METANIR
2022.09 - 2023.11
Front End Developer
pendar ideas
2021.12 - 2022.09
Mobile Sales Consultant
Ardavan Apple Store
2017.08 - 2021.04
MBA - Business Administration
University Canada West
Bachelor of Science - Software Engineering
Islamic Azad University
- python programming
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