Nikkita Jenkins
Riverview
Summary
Driven Legal Administrative Assistant with 6 years of experience in the legal field. Dedicated to maintaining professional standards and ethical work habits to produce quality work content. Excellent technical and organizational skills to excel under deadline and workload pressures.
Overview
12
12
years of professional experience
Work History
Legal Administrative Assistant
Murphy Collette Murphy
03.2016 - Current
- Manage general clerical office needs such as opening and closing files, data entry, telephone communications, scanning, filing, and faxing documents.
- First point of contact with clients.
- Invoice preparation.
- File court documents and legal pleadings.
- Review, proofread and edit legal drafts.
- Schedule and coordinate meetings between legal teams and clients.
- Strong writing skills and attention to detail.
Customer Service Representative
ING Direct Bank
06.2012 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Paralegal/Legal Assistant Program -
Oulton College
Moncton. NB 06.2016
High School Diploma -
Riverview High School
Riverview, NB2012
Skills
- MS Office Proficiency
- Ability to work well independently and in a team environment
- Strong persuasive writing skills and attention to detail
- Ability to organize, multi-task and prioritize my workflow to ensure quality work timelines
- Professional communication
- Ability to learn quickly and adapt to new software
Timeline
Legal Administrative Assistant
Murphy Collette Murphy
03.2016 - Current
Customer Service Representative
ING Direct Bank
06.2012 - 08.2015
Paralegal/Legal Assistant Program -
Oulton College
High School Diploma -
Riverview High School
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