Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Mitchell

Inglis

Summary

Proven track record of enhancing customer loyalty, showcasing exceptional organization and time management skills. Expert in fostering teamwork and collaboration, significantly improving service delivery. Demonstrated ability to handle high-pressure situations, ensuring guest satisfaction and repeat business.

Overview

13
13
years of professional experience

Work History

Domestic Engineer

Mitchell Family
03.2020 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Banquet Supervisor

Marriott Hotel
01.2017 - 03.2020
  • Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Banquet and Fine Dining Server

Catch & the Oyster Bar - Hyatt Regency
03.2014 - 11.2017
  • Increased repeat business by developing rapport with regular patrons and providing consistently outstanding service.
  • Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
  • Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
  • Supported event planning and management teams in creating memorable experiences for clients through exceptional service.

Head Bartender

Palomino Smokehouse
06.2012 - 10.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Education

High School Diploma -

Our Lady of Assumption
Calgary, AB
06-2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Organization and time management

Timeline

Domestic Engineer

Mitchell Family
03.2020 - 12.2024

Banquet Supervisor

Marriott Hotel
01.2017 - 03.2020

Banquet and Fine Dining Server

Catch & the Oyster Bar - Hyatt Regency
03.2014 - 11.2017

Head Bartender

Palomino Smokehouse
06.2012 - 10.2017

High School Diploma -

Our Lady of Assumption

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Nikki Mitchell