Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nikita Gupta

Toronto,Canada

Summary

I’m a dedicated and adaptable professional with experience in Human Resources, project management, and the hospitality industry. With a certification in HR and currently pursuing a postgraduate diploma in Project Management, I bring a people-first approach to teamwork, leadership, and problem-solving. My background includes working in fast-paced restaurant environments as a server and line cook, where I’ve honed my customer service skills and ability to stay organized under pressure. I’m passionate about creating positive experiences for both customers and teams, and I’m always looking for ways to improve processes and support growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Milano's Grill
01.2024 - Current
  • Assisted with increasing the customer inflow by 20% by greeting customers, dealing with proper billing and providing a hospitable environment.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Cultivated warm relationships with regular customers.
  • Seasonal Line Cook when needed during peak hours.
  • Worked with POS system to place orders, manage bills, and handle complimentary items, increasing the annual revenue by 15%.

Cashier

Popeyes
01.2024 - 03.2024
  • Accurately processed customer transactions, handling cash, credit card, and debit payments with attention to detail and 100% accuracy.
  • Greeted and assisted over 100 customers daily, answering questions and providing clear information on store procedures and policies, contributing to a 95% customer satisfaction rating.
  • Listened to customer concerns and took prompt action to resolve food and service issues, ensuring a positive experience for all the guests.
  • Maintained a clean and organised work area, consistently following health and safety standards, which helped improve overall store efficiency by 15%.

Staff Manager

Home Centre
08.2021 - 02.2022
  • Led change management initiatives, successfully guiding teams through new process implementations, resulting in a 20% improvement in overall team productivity with minimal disruptions.
  • Supported recruitment efforts by participating in campus hiring events, contributing to a 15% increase in the hiring of qualified candidates and strengthening the talent pipeline.
  • Monitored and managed equipment inventory, ensuring 100% availability of critical tools and extending equipment lifespan through regular quality checks and maintenance.
  • Provided ongoing support and mentorship to team members, fostering a collaborative culture that improved team engagement and enhanced customer satisfaction levels.

Education

GED -

George Brown College
Toronto, ON
08-2025

GED -

Georgian College
Barrie, ON
12-2024

Skills

  • Exceptional customer service
  • SmartServe Certified
  • Guest engagement
  • Problem Solving
  • Food Safety and Hygiene
  • Cash Handling
  • Sales and Marketing
  • Project Management
  • Microsoft Office

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Alcohol Certification - National Restaurant Association.
  • CPR/AED Certification

Timeline

Server

Milano's Grill
01.2024 - Current

Cashier

Popeyes
01.2024 - 03.2024

Staff Manager

Home Centre
08.2021 - 02.2022

GED -

George Brown College

GED -

Georgian College

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Nikita Gupta