Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikita Chinta

Kitchener,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Zehrs
01.2023 - Current
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
  • The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Created staff break and lunch schedules strategically to keep the store adequately staffed for customer traffic.
  • Mentored new team members on sales software system operation.
  • Processed credit card, EBT, and gift certificate payments with an electronic computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.

Web Developer

Accenture Pvt Ltd
02.2022 - 07.2022
  • Maintained complex technology infrastructure and collaborated with product team to implement new features and strategically plan for future products.
  • Analyzed existing software implementations to identify areas requiring improvement.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed functional databases, applications and servers to support websites on back-end.
  • Worked with back-end developers to design APIs.
  • Managed development milestones from initial steps through final delivery.
  • Improved and designed monitoring systems to address issues with system stability and quality of data.
  • Used Javascript, SQL and HTML to develop app-solutions.
  • Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
  • Provided software application engineering and maintenance for development lifecycle.

Web Developer

Futuready Media
11.2021 - 12.2021
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Optimized web applications for speed, scalability and security.
  • Performed unit testing of web applications and troubleshot issues.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Boosted web traffic by improving navigation and rectifying bottlenecks.
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Delivered user support to clients to train, educate and answer questions.
  • Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.

Stack Developer

Ginfomedia Solutions
06.2019 - 11.2021
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Analyzed existing software implementations to identify areas requiring improvement.
  • Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
  • Developed efficient and maintainable software according to business objectives and needs of clients.
  • Improved and designed monitoring systems to address issues with system stability and quality of data.
  • Used Javascript, SQL and HTML to develop app-solutions.
  • Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
  • Performed unit testing of web applications and troubleshot issues.
  • Planned and engineered RESTful web services to manipulate dynamic datasets.
  • Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
  • Developed user-friendly web forms with validation and error handling.
  • Reviewed code, debugged problems, and corrected issues.
  • Worked with back-end developers to design APIs.

Education

Big Data Solution Architecture Certification - OCGC - Arts and Commerce

The D.G Ruparel College of Science
Maharahstra
03.2019

Bachelor of Science - Information Technology

The D.G. Ruparel College of Science, Arts And Comm
Maharashtra, IN
03.2019

Skills

  • Database Development
  • HTML and XML
  • Map Site Navigation
  • Databases: Oracle, SQL Server, MongoDB
  • SDLC Development
  • Model-View-Controller (MVC)
  • Web Technologies: AngularJS, jQuery, Bootstrap
  • JavaScript
  • Restful API
  • C#
  • PHP
  • C
  • Python
  • Ajax (Programming)
  • Till Counting
  • Coupon Redemption
  • Safety Verifications
  • Cash Management
  • Customer Service Excellence
  • Critical Thinking

Timeline

Customer Service Associate

Zehrs
01.2023 - Current

Web Developer

Accenture Pvt Ltd
02.2022 - 07.2022

Web Developer

Futuready Media
11.2021 - 12.2021

Stack Developer

Ginfomedia Solutions
06.2019 - 11.2021

Big Data Solution Architecture Certification - OCGC - Arts and Commerce

The D.G Ruparel College of Science

Bachelor of Science - Information Technology

The D.G. Ruparel College of Science, Arts And Comm
Nikita Chinta