Nikita Armbrister
North York ,Canada
Summary
Experienced professional with 8+ years in contract compliance, customer communications, and ensuring customer satisfaction. Seeking a Customer Representative role at your esteemed organization to utilize expertise and skills. Committed to delivering exceptional service, building positive client relationships, and driving business growth for enhanced customer experience.
Overview
10
10
years of professional experience
Work History
Tech Support
Concentrix
Niagara Falls, ON
03.2020 - 08.2024
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Implemented a structured ticketing system for incoming tech support .
Customer Service Representative
TTEC
On
09.2021 - 03.2022
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards
- Assisted customers in navigating company website and placing online orders, activate new sim,improving overall user experience.
Call Center Agent
SITEL
St Catherines, ON, Canada
11.2020 - 01.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Room Attendant
HILTON RESORT WORLD BIMINI
Bimini, Bahamas
04.2016 - 09.2019
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Keep storage areas and carts well-stocked, clean, and tidy
- Dust and polish furniture and equipment
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
Front desk agent
BLUE WATER RESORT
Nassau, Bahamas, Bahamas
07.2014 - 04.2016
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Arrange tours, taxis, or restaurant reservations for customers
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Transmit and receive messages, using telephones or telephone switchboards
Education
Certificate - Clinical Medical Assistant
Bahamas Business Institute Technology
Nassau, New providence08.2014
Skills
Tech support
Languages
English
Full Professional
Timeline
Customer Service Representative
TTEC
09.2021 - 03.2022
Call Center Agent
SITEL
11.2020 - 01.2021
Tech Support
Concentrix
03.2020 - 08.2024
Room Attendant
HILTON RESORT WORLD BIMINI
04.2016 - 09.2019
Front desk agent
BLUE WATER RESORT
07.2014 - 04.2016
Certificate - Clinical Medical Assistant
Bahamas Business Institute Technology