Yegor Plost
Thornhill,ON
Summary
Fluent in Russian, Ukrainian, English, and Hebrew, responsible, proactive, and task-oriented with strong problem-solving skills. Experienced in diverse roles, excelling in both independent and team environments, delivering excellent customer service and efficient technical support. Skilled in communicating complex concepts to users with varying technical expertise, troubleshooting, resolving issues, and maintaining high satisfaction levels. Flexible schedule, service-focused, with strong problem-solving and communication abilities to enhance efficiency and client satisfaction.
Experienced IT Counselor, guiding individuals and businesses through complex technology solutions, combining technical expertise with a deep understanding of client needs to deliver optimal support.
Overview
2
2
years of professional experience
Work History
Tech Support
Hospital of Soroka
Beer Sheba, Israel
01.2023 - 09.2024
- Supported IT department by providing basic tech support to students and staff.
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to customers, troubleshooting and resolving customer inquiries.
- Provided technical support to researchers in using specialized software applications.
- Provided technical support related to the cloud environment for internal users.
- Provided technical support to customers when needed during jobsite visits.
- Provided technical support to other departments in order to streamline workflow processes.
- Provided technical support regarding pre-press issues and color management processes.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Education
GED -
College of Management of Netanya
Netanya 06.2024
High School Diploma With Honors - Information And Communication Technology
ORT School
Ukraine08-2019
Skills
- Responsible
- Hardworking
- Proactive
- Independent
- Team player
- Problem solver
- Task-oriented
- Punctual
- Service-oriented
- Capable of self-learning
- Tech support collaboration
- Tech support
- Online support
- Troubleshooting skills
- Cloud computing
- Team collaboration
- Risk management
- Problem-solving
- Quality assurance
- Conflict resolution
- Task delegation
- Financial management
- Negotiations expert
- Solutions development
Languages
- Russian, Native
- Ukrainian, Native
- English, Very high proficiency
- Hebrew, Very high proficiency
Personal Information
Date of Birth: 09/24/01
Computers
- Knowledge in installation, configuration, and maintenance of Windows Server
- Managing roles in Windows Server
- Virtualization and remote access
- Performing backups and system recovery
- Solid understanding of Active Directory, Group Policy, DNS, DHCP, and IIS
- Managing file and folder access and permissions
- Installing and configuring network services and applications
- Skilled in all Microsoft Office programs
Timeline
Tech Support
Hospital of Soroka
01.2023 - 09.2024
GED -
College of Management of Netanya
High School Diploma With Honors - Information And Communication Technology
ORT School
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