Niki Zarghi
Toronto,Canada
Summary
Reliable and client-focused banking professional with strong experience in delivering high-quality service, supporting daily operations, and collaborating within fast-paced team environments. Known for adaptability and attention to detail in handling transactions and resolving client needs. Committed to accountability and teamwork, with a focus on building trust, communicating clearly, and contributing to shared success.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Scotiabank
North York, ON
12.2023 - Current
- Performed an average of 150 customer transactions at the end of each work week.
- Maintained professionalism and performed customer service activities.
- Handled all monetary transactions, including checks, deposits, transfers, and withdrawals.
- Collaborated with the teller team to ensure a seamless workflow and continued compliance with bank regulations.
Sales Advisor
H&M
North York, Ontario
03.2023 - 09.2023
- Assisted customers with product selection and provided tailored product recommendations.
- Accurately and efficiently processed sales transactions while maintaining attention to detail.
- Handled customer inquiries and resolved issues professionally to ensure satisfaction.
- Collaborated with team members to achieve sales targets and store goals.
Seasonal Sales Associate
La Senza
North York, ON
10.2022 - 01.2023
- Proactively engaged with customers to understand their needs, provide tailored recommendations, and exceed individual sales targets.
- Collaborated with team members to achieve and surpass overall store goals in a fast-paced, client-focused environment.
- Built strong customer relationships to encourage repeat visits, enhance loyalty, and drive sales growth.
- Demonstrated digital literacy by efficiently using technology (POS, mobile devices, and online platforms) to assist customers and promote digital shopping tools.
Education
BBA - Project Management
Yorkville University
Toronto, ONSome College (No Degree) - Industrial Engineering
Khaje Nasir University
Tehran, IranSkills
- Attention to detail
- Adaptability
- Team collaboration
- Accountability and integrity
- Customer relationship management
- Problem solving & Conflict resolution
Languages
- English
- Farsi
Timeline
Customer Experience Associate
Scotiabank
12.2023 - Current
Sales Advisor
H&M
03.2023 - 09.2023
Seasonal Sales Associate
La Senza
10.2022 - 01.2023
BBA - Project Management
Yorkville University
Some College (No Degree) - Industrial Engineering
Khaje Nasir University
Similar Profiles
Radhika NarayananRadhika Narayanan
Officer III, Commodities Wind-down Operations at ScotiabankOfficer III, Commodities Wind-down Operations at Scotiabank
Madhav MakkerMadhav Makker
Senior Customer Experience Associate at ScotiabankSenior Customer Experience Associate at Scotiabank
Laurel KruselLaurel Krusel
Senior Financial Advisor at ScotiabankSenior Financial Advisor at Scotiabank
Ariel Aurélien TeboulAriel Aurélien Teboul
Senior Financial Advisor & Banking Specialist at ScotiabankSenior Financial Advisor & Banking Specialist at Scotiabank
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square