Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Timeline
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Nikhil Kumar Gupta

Nikhil Kumar Gupta

Brampton,ON

Summary

Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Results-oriented individual with a passion to successfully investigate and troubleshoot problems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead VAS

Mantoria Inc.
Brampton, Ontario
06.2021 - Current
  • Monitored usage of VAS services, identified areas of improvement and provided recommendations accordingly.
  • Ensured compliance with all applicable regulations while providing quality service delivery for VAS products and services.
  • Prioritized and delegated daily work tasks to meet anticipated project goals, and assigned tasks to team members.
  • Developed and implemented strategies to improve customer experience for VAS services.
  • Trained service department staff to drive performance.

Food Counter Attendant

MSM Restaurants Inc. (McDonald's)
Charlottetown, Prince Edward Island
11.2020 - 01.2022
  • Use a deep fryer, grill, oven, dispensers, and other equipment to prepare fast food items such as hamburgers, fries, salads, and other sandwiches.
  • Prepares all products according to approved procedures and uses approved equipment.
  • Store supplies in refrigerators, freezers, cabinets, and other storage areas. Ensure products and supplies are rotated in and out of storage.
  • Ensures products and supplies are rotated in and out of storage.

Warehouse Associate

Amazon
Bolton, Ontario
03.2020 - 09.2020
  • Used RF scanner to pick items from bins and packed goods for shipment, in accordance with customer instructions.
  • Attended company safety meetings and implemented new measures, which resulted in a 70% decrease in warehouse accidents.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Organized warehouse space by rearranging products on shelves, racks, and bins according to size, weight, type, and other specifications.

Education

Advanced Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology
Scarborough, ON
01-2020

Skills

  • Virtualization with Hypervisor and VMware ESXi versions 6 and 7
  • Scripting knowledge with PowerShell and Linux CLI
  • Linux server management
  • Knowledge of SQL Server, with SQL queries, (MySQL database management)
  • Infrastructure planning and design (experience with networking, TCP/IP, DNS, DHCP, RDP) - designing local area networks (LANs), configuring basic settings on routers and switches, and implementing Internet Protocol (IP)
  • Power over Ethernet, wireless networks, fiber networking, installation and testing of data/telecommunication mediums, and different types of networking equipment
  • Installing, troubleshooting, and monitoring network devices to maintain the integrity, confidentiality, and availability of data and devices
  • Linux server administration
  • Object-Oriented Programming (C)
  • PHP
  • Python
  • Web Development (HTML)
  • IP Addressing and Subnetting
  • Network Security Management
  • Cisco equipment familiarity

Certification

  • CompTIA A+ Certificate.

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

  • Computer Engineering Technician with Honours.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead VAS

Mantoria Inc.
06.2021 - Current

Food Counter Attendant

MSM Restaurants Inc. (McDonald's)
11.2020 - 01.2022

Warehouse Associate

Amazon
03.2020 - 09.2020

Advanced Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology

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Nikhil Kumar Gupta