Debasmita Ghosh
Kitchener,Canada
Summary
A highly motivated Technology Specialist with 6+ years of experience creating and improving technology for businesses. Gifted in developing infrastructures and engineering secure networks. Experienced in determining the most appropriate technology to meet the specific needs of businesses.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Technology Specialist
Perimeter Institute
Waterloo, ON
10.2022 - 01.2024
- Provided technical assistance to end-users with computer applications and systems.
- Identified potential IT solutions to improve operational efficiency.
- Optimized team productivity by effectively managing equipment and supply inventory.
- Incorporated technology to identify and resolve problems and further develop processes.
- Maintained user accounts, passwords, data integrity and system security.
- Trained users on how to use various pieces of technology safely and efficiently.
- Transported and reimplemented AV equipment and verified functionality following moves between locations to optimize performance.
- Acted as network administrator by creating accounts and managing permissions for users.
- Installed and configured software on computers to meet user requirements.
- Troubleshot hardware and software issues for users in a timely manner.
- Performed regular system maintenance activities including backups, antivirus scans.
IT Engineer
Wanstor
London UK
06.2019 - 03.2021
- Managed and administered infrastructure projects for more than 12 clients on several sites ..Improved job tasks and mentored junior team members on best practices and standards.
- Maintained and deployed Windows server environment, including Windows server 2012, 2012R2, 2016, and 2019
- Deployed software applications, operating systems, system updates, and patch management through SCCM on Win8.1 Win10.
- Worked on Azure AD cloud platform to install, configure, test and maintain operating systems
- Create managed virtual systems on Hypervisor to provide scalability and efficiency. Managed mailbox, contacts, and groups through Exchange Online and O365
- Deployed group policies, DNS, and client certificates through Active Directory according to the business needs.
- Promoted efficiency and mitigated downtime by automating repeatable tasks through PowerShell scripting.
- Configured, implemented, and troubleshoot desktops and application through Citrix receiver, Xendesktop, XenApp, Xenmobile.
- Designed, deployed, and supported network infrastructure like switch, routers, VPN, firewalls, WC through Cisco Meraki.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment using tools like MDT, Azure Migration tools.
Infrastructure Engineer
Mindtree
Bangalore, Karnataka
10.2016 - 12.2018
- Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilising remote monitoring and management (RMM) tools
- Prioritised each incident based on its impact on business and escalated issues considered major threats.
- Deployed core server infrastructure like DNS, DHCP, SNMP, IIS, NTP, and FTP on Windows 2012, 2012 R2 Installed, configured, deployed, and managed VMware virtual server environments like VCentre and EXsi Configuring and implementing email protocols like IMAP, POP3, SMTP.
- Evaluated needs and delivered solutions using OneDrive, SharePoint, and O365 tools
- Ensured that all backup and disaster recovery services are maintained and tested on a regular basis in Veeam .
- Analyse, troubleshoot, and deliver Microsoft cloud solutions on Azure and Office 365 platforms
- Ensured high availability by avoiding system downtime losses through clustering, load balancing and replication resulting in obtaining 90% client satisfaction ratings
- Supervised and trained a team of trainees and new joiners, both onsite and remotely.
- Managed user accounts across multiple platforms, including Active Directory, LDAP and Azure AD.
System Administrator
HCL Technologies
Bangalore, Karnataka
02.2013 - 09.2016
- Maintained and configured Windows 2008, 2008R2, 2012.
- Managed, supported, and troubleshoot on operating system Win 7, 8, 8.1.
- Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software with IAM.
- Analyzing, troubleshooting, and resolving escalated issues with IT infrastructure, including user systems, servers, storage, and network connectivity, and managing associated tickets through ticketing systems like BMC Remedy and ServiceNow.
- Minimised incidents by establishing proactive permanent fixes and closely monitoring system processes, including system logs, case logs, online transactions, and web applications.
- Identified improvement opportunities to meet customer and business needs effectively. Troubleshoot and resolve problems with programs and systems.
- Successfully reduced operational costs by 17% through detecting and decommissioning unused resources.
- Tested newly installed programs and applications to validate operability.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements
Education
Post Graduation Diploma - Networking And System Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering Technology - Computer Science
Annamalai University
Skills
- Windows Server 2012, 2012R2, 2016, 2019, 2022
- Incident and Change Management
- Network Administration
- Active Directory Schema version (56, 69,87,88), Group Policy, Azure AD
- Virtualisation with Hypervisor and VMware ESXi versions 6 and 7
- Scripting knowledge with PowerShell and Linux CLI
- Knowledge of deploying CI/CD pipeline, Kubernetes, Terraform
- Linux server management
- Knowledge of SQL server with SQL queries
- MS Exchange server 2012, 2016, 2019
- Windows OS 7,8,10, with experience with WDS tool
- Worked and administered on O365
- Cloud technology Azure, AWS, GCP
- Hands-on experience with G suite
- Experience with Confluence Jira workflow
- Knowledge of CRMs like Salesforce and HubSpot
- MDM technologies like Mobile Iron, Blackberry UEM, Workspace One (AirWatch), and MS Intune
- Managing and monitoring tools: ServiceNow, ManageEngine, PRTG, BMC Remedy, Zendesk, Spiceworks
- Experience with working on ITIL framework, certified with ITIL V3
- Experience with Networking TCP/IP, DNS, DHCP, RDP
- Experience with Sophos and Cisco Firewall systems and cloud interface
Certification
- Microsoft Certified Solution Associate
- Azure Administrator Associate
- ITIL Framework
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" The only way to do great work is to love what you do. If you haven't found it yet,
Keep looking."
Steve Jobs
Timeline
Technology Specialist
Perimeter Institute
10.2022 - 01.2024
IT Engineer
Wanstor
06.2019 - 03.2021
Infrastructure Engineer
Mindtree
10.2016 - 12.2018
System Administrator
HCL Technologies
02.2013 - 09.2016
Post Graduation Diploma - Networking And System Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering Technology - Computer Science
Annamalai University
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