Nikhil Singh
Riverbank
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Retail Sales Associate
T-Mobile
3 2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Server Shift Leader
Rivets American Grill
09.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Customer Service Cashier
Menchie's Frozen Yogurt
12.2020 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Associate of Science - Computer Science
Modesto Junior College
Modesto, CA 08.2022 - Current
High School Diploma -
James C. Enochs High School
Modesto, CA 05.2001 -
Skills
Upselling techniques
Accurate money handling
Hospitality administration
Customer relationship management
Cash handling
Certification
CompTIA ITF+
Timeline
Associate of Science - Computer Science
Modesto Junior College
08.2022 - Current
CompTIA ITF+
05-2022
Computer Systems 1
05-2022
Forensic Biotechnology
05-2022
Server Shift Leader
Rivets American Grill
09.2021 - Current
Customer Service Cashier
Menchie's Frozen Yogurt
12.2020 - 09.2021
High School Diploma -
James C. Enochs High School
05.2001 -
Retail Sales Associate
T-Mobile
3 2023 - Current
Similar Profiles
Xzanthia ScottXzanthia Scott
Account Associate at T-MobileAccount Associate at T-Mobile
JILL ROANHORSEJILL ROANHORSE
Customer Service Representative at T-MobileCustomer Service Representative at T-Mobile
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Jackie MadewellJackie Madewell
Customer Service at Naval Air StationCustomer Service at Naval Air Station