Jayanti Soomai
Richmond Hill,ON
Summary
Dedicated retail professional with a strong background in customer service and problem-solving. Proven ability to enhance customer experiences and manage inventory effectively, contributing to team success and driving sales growth. Recognized for building strong relationships with clients and enhancing team productivity while maintaining operational standards.
Overview
3
3
Languages
25
25
years of professional experience
Work History
Retail Sales Associate
Hudson's Bay Company, HBC
Richmond Hill, ON
02.2021 - 06.2025
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Executed visual merchandising strategies to highlight promotions, increasing customer engagement with featured products.
- Managed inventory levels through regular stock checks, ensuring product availability and organization.
- Trained new associates on sales techniques and customer service protocols, fostering team development.
- Handled cash transactions accurately, maintaining financial integrity and adherence to company policies.
- Resolved customer inquiries and complaints promptly, improving retention rates and store reputation.
- Collaborated with management on sales strategies, contributing to overall store performance improvement initiatives.
- Monitored sales floor activities to ensure compliance with operational standards and enhance team productivity.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Coordinated with stock team to expedite restocking of high-demand items.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of the business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
RONA+
Maple, ON
09.2013 - 03.2020
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Educated customers on product features, benefits, and installation processes to enhance satisfaction.
- Collaborated with team members to streamline service processes, improving overall efficiency and response times.
- Assisted in maintaining accurate inventory levels through regular stock checks and replenishment efforts.
- Trained new staff on customer service protocols, enhancing team performance and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Floor Associate & Cashier
Zellers Department Store
Richmond Hill, ON
01.2000 - 03.2013
- Assisted customers with product selection, ensuring a positive shopping experience.
- Processed transactions accurately and efficiently at the point of sale.
- Managed merchandise displays to enhance visual appeal and drive sales.
- Maintained inventory levels by restocking shelves and organizing stockroom.
- Trained new staff on sales floor operations and customer service protocols.
- Collaborated with team members to optimize store layout and increase foot traffic.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Implemented promotional strategies that boosted seasonal sales performance effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communicated with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Utilized customer feedback to improve services and apply best practices.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Boosted sales during promotional events, using strong product knowledge and persuasive selling techniques.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Improved store cleanliness and organization, leading to more appealing a shopping environment.
- Enhanced the customer shopping experience by providing knowledgeable and prompt service.
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Facilitated seamless a shopping experience, from greeting customers to processing sales.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Fostered positive a a positive shopping environment, quickly addressing and resolving customer issues.
- Supported visual merchandising standards, helping to create an inviting store atmosphere.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring accountability and minimizing discrepancies.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Resolved customer inquiries and complaints professionally, promoting satisfaction and loyalty.
- Collaborated with team members to improve workflow during peak hours, optimizing service speed.
- Trained new cashiers on register operations and customer service protocols, fostering team development.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in the front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe a clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - English Literature
Unversity of Toronto
Toronto06-1999
Bachelor of Arts - Psychology
University of Toronto
Toronto06-1999
Skills
- Retail sales
- Customer service
- Cash handling
- Collaboration techniques
- Customer engagement
- Product knowledge
- Upselling strategies
- Cross-selling techniques
- Sales expertise
- Phone etiquette
- Conflict resolution
- Teamwork
- Retail presentation
- Time management
- Stock replenishment
- Multilingual communication
- POS operations
- Money handling
- Policy and procedure adherence
- Merchandise display
- Sales trends
- Product promotions
- Customer assistance
- Customer follow-up
- Relationship building
- Independent Judgment
- Reliability and punctuality
- Independent Judgment
- Friendly and outgoing
- Calm demeanor
- Problem-solving
- Written communication
- Verbal and written communication
- Upselling strategies
- Barcode scanning
- Price tagging
- Discount application
- Upselling techniques
- Price tagging
- Discount application
- Barcode scanning
- Stress management techniques
- Point of sale systems
- Account assistance
- Positive and professional
- Returns and exchanges
- Point-of-sale system
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Goal driven
- Excellent written and verbal communication
- Flexible hours
- Team cooperation
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Retail Sales Associate
Hudson's Bay Company, HBC
02.2021 - 06.2025
Customer Service Representative
RONA+
09.2013 - 03.2020
Sales Floor Associate & Cashier
Zellers Department Store
01.2000 - 03.2013
Bachelor of Arts - English Literature
Unversity of Toronto
Bachelor of Arts - Psychology
University of Toronto