Nikhil Desai
Dartmouth,NS
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Gateway Meat Market
02.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Burrito Jax
01.2023 - Current
- Resolved escalated customer issues with patience and understanding.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Maintained up-to-date knowledge of changes in food products and services offered by the restaurant.
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS, Canada04.2024
Bachelor of Commerce - undefined
Hemchandracharya North Gujarat University
Prantij, Gujarat, India05.2021
Skills
- Communication & Interpersonal Skills
- Customer service
- Team leadership
- Inventory & Product Knowledge Maintenance
- Ability to Work in Fast-Paced Environments
- Traffic Management & Public Safety
- Workplace Safety & Compliance
- Performance Monitoring & Feedback
- Time Management & Multitasking
- Problem-Solving & Decision-Making
Timeline
Retail Sales Associate
Gateway Meat Market
02.2024 - Current
Assistant Manager
Burrito Jax
01.2023 - Current
Bachelor of Commerce - undefined
Hemchandracharya North Gujarat University
Post Baccalaureate Diploma - Business Management
Cape Breton University