Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
Nikhil Dahata

Nikhil Dahata

Calgary,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Neetech
03.2020 - 03.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.

Flyer Distributor

FlyerForce
01.2018 - 01.2019
  • Increased flyer distribution efficiency by strategizing and planning optimal routes for coverage.
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.
  • Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
  • Achieved consistent results despite varying weather conditions by adapting strategies accordingly.
  • Greeted customers warmly and pleasantly answered inquiries.

Education

BBA - Financial Analytics

Mount Royal University
Calgary, AB

High School Diploma -

Henry Wise Wood High School
Calgary, AB
06.2023

Skills

  • Critical Thinking
  • Team Collaboration
  • Problem-solving aptitude
  • Calm and Professional Under Pressure
  • Complaint Handling
  • Decision-Making
  • Active Listening
  • Customer satisfaction measurement

Websites

Languages

English
Native or Bilingual
Finnish
Limited Working
Hindi
Elementary
French
Elementary

Timeline

Customer Service Representative

Neetech
03.2020 - 03.2022

Flyer Distributor

FlyerForce
01.2018 - 01.2019

BBA - Financial Analytics

Mount Royal University

High School Diploma -

Henry Wise Wood High School

Similar Profiles

CREATE PROFILE
Nikhil Dahata