Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nick Benny

Waterloo

Summary

Dynamic and reliable professional with a strong work ethic. Proven track record of enhancing client satisfaction through effective communication and timely project completion. Proficient in renovation tasks, demonstrating leadership and planning abilities to drive successful outcomes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Walmart
01.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

General Laborer

Remodel Masters
05.2021 - 05.2022
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Used variety of hand and power tools to complete tasks.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Installed drywall, siding and other structural components.
  • Helped with door and window installations.

General Laborer

Master Trade Groups
06.2022 - 12.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
  • Smoothed, sanded, primed and painted walls.
  • Handled prep work by patching, plastering tape, skimming, sanding and finishing.
  • Demonstrated expertise in a wide range of renovation tasks, including plumbing, electrical work, carpentry, painting, and flooring installation.

Handy Person

Self-employeed
01.2025 - Current
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.

Education

Bachelor of Business - Business Administration And Management

Rajeev Gandhi Engineering
India
04-2017

Master of International Business Management - Business Administration And Management

Conestoga College
Kitchener, ON
08-2020

No Degree - Online Certification For Project Management

Google
Kitchener, ON
07-2025

Skills

    Flexible

    Leadership

    Planning

    Work ethic

    Reliable and trustworthy

Languages

English

Timeline

Handy Person

Self-employeed
01.2025 - Current

General Laborer

Master Trade Groups
06.2022 - 12.2024

General Laborer

Remodel Masters
05.2021 - 05.2022

Customer Service Representative

Walmart
01.2018 - 04.2020

Bachelor of Business - Business Administration And Management

Rajeev Gandhi Engineering

Master of International Business Management - Business Administration And Management

Conestoga College

No Degree - Online Certification For Project Management

Google

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Nick Benny