Summary
Overview
Work History
Education
Skills
Timeline
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Chirag Thakker

Client Service Representative
Winnipeg,MB

Summary

A self-starter by nature, I like to tackle problems head on and am always eager to learn new things. I have excellent time management skills and complete duties in an efficient and accurate manner. Exceptional customer service skills, Hardworking and well-organized individual, Strong interpersonal communication skills, Excellent problem-solving, decision-making skills, Proven ability to prioritize and complete multiple tasks, all the above mentioned traits coupled with my enthusiasm to perform quality work in this environment make me an excellent choice for this position in your company. I am willing to convince you about y strengths and how can i be a good candidate for your organization in detail.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Intouch CX
Winnipeg, Manitoba
02.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Focus on the client experience and make interactions meaningful.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Royall Paan Restaurent
Winnipeg, MB
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Built relationships with customers to encourage repeat business.
  • Performed cash and card transactions to complete customer purchases.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used POS system to enter orders, process payments and issue receipts.

Dispatcher/Office Administrator

Essex Freightway Ltd.
Winnipeg, MB
05.2019 - 02.2022
  • Directed dispatching, routing, and tracking of 13 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed customer accounts and invoicing.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Education

Bachelor of Commerce - Accounting

Gujarat Collage
Gujarat
06.2001 - 03.2006

Skills

Money handling abilities

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Timeline

Customer Service Representative

Intouch CX
02.2023 - Current

Customer Service Representative

Royall Paan Restaurent
08.2022 - Current

Dispatcher/Office Administrator

Essex Freightway Ltd.
05.2019 - 02.2022

Bachelor of Commerce - Accounting

Gujarat Collage
06.2001 - 03.2006
Chirag ThakkerClient Service Representative