NIKALLETTE SONNY PETERSON
Atlanta,USA
Summary
Detail-oriented Hospitality Professional with extensive experience managing diverse responsibilities in high-pressure environments. Achieved profitability and sales growth through strategic event coordination and effective team leadership. Focused on delivering successful outcomes by adapting quickly to challenges and fostering team development.
Overview
5
5
years of professional experience
Work History
General Manager
Thumbs Up Diner
Atlanta, USA
08.2025 - 09.2026
- Handles the high-level, day-to-day operations of a company and guides the general strategy to improve the overall business functions.
- Promoted to lead within four months of joining, recognized for initiative and strong team leadership.
- Developing key performance goals and managing the performance of the staff.
- Overseeing daily front-of-house operations, including opening/closing duties, staff check-ins, and guest experience.
- Managing shift cash handling, inventory updates, and coordinate with kitchen on menu availability.
- Created work environment enhancing guest experience through personable wait staff and improved health department score.
- Resolve customer concerns in real time while maintaining a clean, welcoming dining environment.
Shift Leader
The Sparrow
Atlanta, USA
01.2025 - 08.2025
Bartender
Legacy Hospitality Group
Atlanta, USA
01.2024 - 04.2025
- Promoted to event serving within the first two months, handling high-volume events and coordinating with staff to ensure seamless service.
- Facilitated kitchen communication, managed customer orders, and processed payments to promote smooth front-of-house operations.
- Opened or closed bar according to established procedures, maintaining readiness for each shift.
- Served high customer volumes during special events, nights, and weekends, contributing to memorable guest experiences.
Server
Atlanta Botanical Garden
Atlanta, USA
04.2023 - 01.2024
- Coordinated large-scale events like weddings and business dinners, managing logistical planning and collaborating with event staff and vendors to deliver successful experiences.
- Demonstrated strong time management by handling multiple tables daily and ensuring timely service for large events.
- Managed multiple tables daily, ensuring timely service during large events and enhancing overall guest satisfaction.
Corporate Trainer/Server
Puttshack USA Inc
Atlanta, USA
04.2021 - 11.2022
- Developed and executed training materials and schedules for new employees, ensuring alignment with company standards and seamless store openings.
- Developed and executed training materials and schedules for new employees, aligning with company standards to facilitate seamless store openings.
- Managed large events for 100+ guests, coordinating with staff and vendors to ensure efficient service and smooth event flow.
- Collaborated with cross-functional teams to streamline training processes, enhancing operational efficiency during store launches.
Skills
- Event planning & execution
- Project coordination
- Sales strategy
- Resource scheduling
- Schedule oversight
- Time management
- Team leadership
- Team supervision
- Employee engagement
- Staff development
- Stakeholder communication
- Customer service
- Customer engagement
- Relationship management
- Problem solving
- Project design
Timeline
General Manager
Thumbs Up Diner
08.2025 - 09.2026
Shift Leader
The Sparrow
01.2025 - 08.2025
Bartender
Legacy Hospitality Group
01.2024 - 04.2025
Server
Atlanta Botanical Garden
04.2023 - 01.2024
Corporate Trainer/Server
Puttshack USA Inc
04.2021 - 11.2022