Rachel Goldsmith
Santa Monica
Summary
Dynamic and results-driven sales leader with over a decade of success in the high-end retail sector. Proven ability to lead and develop impressive teams, exceed sales targets, execute impactful events, and implement strategic clienteling initiatives. A confident, resourceful self-starter with strong business acumen, dedicated to driving revenue growth and inspiring teams to achieve exceptional results.
Overview
6
6
years of professional experience
Work History
General Manager
Unsubscribed
09.2024 - Current
- Developed and implemented strategic sales initiatives, driving a 40% increase over the 2024 sales plan.
- Cultivated strong relationships with clients, the community and event partners to ensure long-term success and loyalty.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Store Manager
Faherty Brand
06.2023 - 09.2024
- Partnered with like-minded businesses to organize two successful events each month, driving brand exposure and revenue
- Surpassed the 2023 annual sales goal by 25%, with all KPIs exceeding company averages
- Worked with department leaders across different domains to implement operational protocols
- Recruited and mentored an incredible team to exceed sales objectives while staying true to the company's fundamental principles
- Successfully handled stretch responsibilities such as aiding in new store launches and leading Zoom presentations on visual merchandising, event management, and team building
Store Manager
Jenni Kayne
09.2021 - 06.2023
- Increased client base and introduced effective clienteling strategies, building lasting customer loyalty
- Attained the highest position in the East Coast district by exceeding the 2022 sales goal by 33%
- Developed creative team-building exercises and training programs, resulting in a highly productive and inspired team
- Organized and executed a minimum of two activations/events each month, both in and out of the store, to enhance brand exposure and drive revenue
- Within three months of employment, entrusted with planning and executing monthly retail activations across all 22 locations, driving significant revenue growth
- Supervised sales floor display standards and optimized stockroom operations for improved organization
- Produced reports utilizing Shopify data, translating discoveries into informative business presentations
Store Manager
Outdoor Voices
04.2019 - 09.2021
- Led clienteling efforts to build strong relationships with customers, resulting in increased repeat business and brand loyalty
- Delivered exceptional customer service, ensuring a positive shopping experience that aligned with the brands ethos and values
- Fostered a collaborative and motivated team environment through effective team building and leadership, resulting in high employee satisfaction and low turnover rate
- Engaged with like-minded brands and members of the community by organizing and executing monthly events and activations, driving brand awareness and community involvement
- Consistently exceeded sales goals and KPIs by implementing strategic sales initiatives
- Collaborated with cross-functional departments to ensure seamless execution of store initiatives and promotions
- Developed and implemented original training and development tools and programs, enhancing team productivity and skillsets
Education
Bachelor of Science (B.S.) - Fashion Merchandising
Framingham State University
Framingham, MA05.2015
Skills
- Team Development
- Talent Acquisition
- Exceptional Customer Service
- Personalized Client Engagement
- Sales & KPI Achievement
- Strong Business Acumen
- Analytical Thinking
- Effective Multitasking
- Technology Proficiency
- Clear Communicator
- Strong Interpersonal Skills
- Adaptable & Solution Oriented
- Community Engagement
- Event Planning & Execution
- Inventory Management
- Visual Merchandising
- Cross-Functional Collaboration
- Project Management
Timeline
General Manager
Unsubscribed
09.2024 - Current
Store Manager
Faherty Brand
06.2023 - 09.2024
Store Manager
Jenni Kayne
09.2021 - 06.2023
Store Manager
Outdoor Voices
04.2019 - 09.2021
Bachelor of Science (B.S.) - Fashion Merchandising
Framingham State University
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