NIHARIKA SHARMA
Halifax,Nova Scotia
Summary
Results-driven retail operations professional with leadership expertise in high-volume environments. Proven ability to enhance workflow efficiency and employee engagement, leading teams to deliver exceptional customer service. Committed to utilizing operational and people-management skills to drive success in a growth-oriented organization.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Shift Supervisor
Club Demonstration Services (CDS) – Costco Wholesale
Halifax, NS
07.2024 - Current
- Supervise daily operations and coordinate a team of 40 employees within a high-volume retail environment.
- Lead hiring support, onboarding, shift assignments, and performance coaching to maintain operational efficiency and service standards.
- Managed scheduling and workforce allocation to optimize daily operations and ensure adequate staffing coverage.
- Monitor sales performance, KPIs, and customer engagement metrics to support business goals and improve productivity.
- Trained employees on customer interaction, promotional strategies, safety standards, and company procedures to strengthen service delivery.
- Collaborated with management to enhance workflow efficiency, promote employee accountability, and elevate customer satisfaction.
- Recognized for reliability, leadership, and strong problem-solving abilities in fast-paced operational settings.
Corporate Trainer
Canadian Tire Bank / Ascent Halifax
Halifax, NS
01.2024 - 07.2024
- Delivered onboarding and training sessions for 50+ new employees to enhance customer service, communication, compliance, and operational understanding.
- Developed training strategies that improved employee confidence, service consistency, and customer interaction quality.
- Assisted management with performance evaluations and coaching to support employee development initiatives.
- Supported staff in handling customer concerns, problem-solving, and maintaining professional service standards.
- Maintained training documentation, attendance records, and compliance-related administrative tasks.
- Collaborated with leadership teams to streamline workflow processes and boost operational effectiveness.
Client Manager
Locgfx Pvt. Ltd.
New Delhi
03.2021 - 03.2023
- Coordinated client communications, scheduling, project management, and service delivery across multiple accounts to ensure seamless operations.
- Cultivated strong client relationships through professional communication and prompt issue resolution, enhancing client satisfaction.
- Coordinated with internal departments to ensure deadlines, quality standards, and customer expectations were consistently met.
- Improved workflow efficiency and reduced turnaround times through strong organizational and problem-solving skills.
- Facilitated administrative reporting, client documentation, and operational tracking to support efficient account management.
Crew Member
McDonald's
Glace Bay, NS
08.2023 - 12.2023
- Delivered efficient customer service within a fast-paced high-volume environment while maintaining accuracy and professionalism.
- Handled cash transactions, processed orders, prepared food, and supported team during peak hours to ensure smooth operations.
- Worked with team members to streamline service flow and enhance customer satisfaction.
- Ensured workplace cleanliness and food safety standards while fostering positive customer interactions.
Education
Post-Baccalaureate Diploma - Healthcare Management
Cape Breton University
Sydney, NS04-2025
Bachelor's Degree - Nutrition & Health Education
University of Delhi
India06-2021
Skills
- Retail Operations Management
- Sales performance monitoring
- Customer Service Excellence
- Scheduling & Workforce Planning
- Hiring coordination
- Employee onboarding
- Team leadership
- Team mentoring
- Conflict resolution
- Cash operations
- Inventory management
- Microsoft Office proficiency
- Administrative support
- Multi-tasking
- Relationship building
Personal Information
Availability: Available for flexible scheduling, evenings, weekends, and holidays
Certification
Emergency Social Services (ESS) Basic, Emergency Health Services (EHS) Basic, IS-100.c: Introduction to Incident Command System, IS-120 c: An Introduction to Exercises, IS-200.c: Basic Incident Command System for Initial Response, IS-1300: Introduction to Continuity of Operations, Surge, Sort, Support, METER: Basic Concepts of Radiation and Protection Principles
ADDITIONAL INFORMATION
- Eligible to work full-time in Canada
- Strong interpersonal, organizational, and leadership abilities
- Experienced working in customer-facing and fast-paced operational environments
Timeline
Senior Shift Supervisor
Club Demonstration Services (CDS) – Costco Wholesale
07.2024 - Current
Corporate Trainer
Canadian Tire Bank / Ascent Halifax
01.2024 - 07.2024
Crew Member
McDonald's
08.2023 - 12.2023
Client Manager
Locgfx Pvt. Ltd.
03.2021 - 03.2023
Post-Baccalaureate Diploma - Healthcare Management
Cape Breton University
Bachelor's Degree - Nutrition & Health Education
University of Delhi