Mallika Tiwari
Finance Enthusiast
Toronto,Ontario
Summary
Motivated and enthusiastic individual seeking a challenging position in the finance sector where I can leverage my skills in translating operational changes into accurate financial forecasts and contribute to continuous process improvement. Accomplishments
Taught underprivileged children and volunteered for Swach Bharat Abhiyan as a part of NGO
Acted as a coordinator in an event organized by the National Service Scheme
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Senior Shift Supervisor
CDS, Costco
North York
06.2023 - Current
- Led high-performing team, managing product demonstration events at retail and wholesale clubs
- Developed event plans, coordinated logistics, and tailored promotions to meet objectives
- Trained and supervised associates, improving performance and ensuring adherence to guidelines
- Provided exceptional customer service, promptly resolving inquiries and concerns
- Maintained accurate records, generated reports, and monitored inventory.
Sales Advisor
CDS, Costco
North York
10.2022 - 06.2023
- Offer product samples and educational flyers
- To convince consumers to purchase things
- Sell the advertised goods and keep sales records
- Maintain order while working, and after demonstrations, put things back where they belong.
- Increased sales by offering advice on purchases and promoting additional products.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Developed long-lasting client relationships by providing exceptional customer service.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with cross-functional teams to identify and address customer needs.
Customer Service Representative
Farm Boy, Harbourfront
07.2022 - 01.2023
- Promptly responded to general inquiries from members, staff, and clients and guide customers about the same
- Served as a connect between customers, management, and sales team
Personal Banker
HDFC Bank Limited
Chandigarh
08.2020 - 10.2021
- Ensured impeccable service to the clients in terms of transactional and financial requirements
- Developed forecasting tools to analyse revenue variance, business pipeline and industry trends for key clients
- Mined out a list of corporates registered in the geographical location, probed about their existing partnerships with competitors and streamlined solutions as per their requirements
- Developed financial strategy for clients based on their goals and risk appetite
- Monitored and achieved sales target and ensured strong risk mitigation through effective credit analysis and compliant sales operations.
Financial Executive
Agarwal Packers & Movers Ltd
05.2019 - 07.2019
- Responsible for bill passing, payment processing, financial reporting, and maintaining books of accounts.
Education
Undertaken online Certification course on “The new manager” by Udemy. Attended workshop on “Fundamentals of Investment Banking, Corporate Finance & Wealth Management”. The - Human Resource
Seneca College
Diploma - Human Resource Management
Seneca College
North York 2022.09 - 2023.05
Diploma - Financial planning
Seneca College
August 2022
MBA - Finance & Banking
Chitkara University
May 2020
GGSCW - Commerce
Panjab University
June 2018
Skills
- Knowledge, Skills & Abilities
- Strong organizational, planning and time management skills
- Excellent organisation, planning, and time management skills
- Experienced with MS Office, internet applications, SAP, and other ERP systems
- Ongoing process improvement and attention to detail
- Proactively identified improvements in the forecasting process, understanding key drivers and the business model
- Experience working on teams, with heavy reliance on team to accomplish goals
- Ability to work effectively with people and cooperate with others
- Ability to make high risk decision based on limited information
- Proficiency in MS Office and internet application
- Good at dealing with criticism and expressing opinions
- Knowledge of banking solutions and concept
- Good interpersonal skills (verbal and written)
- Vendor Relationships
- Customer Experience
- Disciplinary Action
- Cash Register Operations
- Employee Development
- Quality Assurance
- Customer Satisfaction
- Business Administration
- Conflict Resolution Tactics
- Customer Needs Assessments
- Employee Presentations
- Annual Budgets
- Corrective Actions
Accomplishments
- Canadian Securities Certificate (CSC) - Currently enrolled
- Certification of Appreciation from the blood bank society Chandigarh
- Certification of Achievement for the effort in Rotaract Club Chandigarh Himalayan
- Certification of Recognition on successful accomplishment of the goals of the Rotary through service and contribution to the District Rotaract Organization of Rotary International District 3080.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Shift Supervisor
CDS, Costco
06.2023 - Current
Sales Advisor
CDS, Costco
10.2022 - 06.2023
Diploma - Human Resource Management
Seneca College
2022.09 - 2023.05
Customer Service Representative
Farm Boy, Harbourfront
07.2022 - 01.2023
Personal Banker
HDFC Bank Limited
08.2020 - 10.2021
Financial Executive
Agarwal Packers & Movers Ltd
05.2019 - 07.2019
Undertaken online Certification course on “The new manager” by Udemy. Attended workshop on “Fundamentals of Investment Banking, Corporate Finance & Wealth Management”. The - Human Resource
Seneca College
Diploma - Financial planning
Seneca College
MBA - Finance & Banking
Chitkara University
GGSCW - Commerce
Panjab University
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