Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Availability
References
Timeline
Generic

Niharika Sharma

Winnipeg,Manitoba

Summary

Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven with a clear focus on client satisfaction and supporting team needs. Highly organized, adaptable, and proficient in computer systems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Social Media Manager

Freelancing
05.2022 - Current
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created content calendars for upcoming campaigns and managed daily posting schedules.

Client Service

Guru Kirpa Cold Drinks
Khanna, Punjab
07.2023 - 08.2024
  • Collaborated with internal teams such as compliance, legal, operations and technology departments on projects related to product development or client service initiatives.
  • Ensured compliance with company policies related to client service standards and procedures.
  • Created detailed training materials for use by client service personnel.
  • Provided customer service support to clients in a timely and efficient manner.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.

Caregiver

Mother Teresa Nanny Institute
Khanna, Punjab
05.2023 - 04.2024
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Instructed students in proper CPR techniques, including chest compressions and rescue breathing.

Education

Certified - Client Service Specialist

Manitoba Institute of Trades And Technology
Winnipeg, MB
09-2025

Skills

  • Client service excellence
  • Workload balancing
  • Effective prioritization
  • Task Delegation
  • Scheduling expertise
  • Client Support
  • Video Editing
  • Social Media Strategy
  • Records Management
  • Time Management
  • Client Transportation

Accomplishments

  • I got numerous awards from social media platforms for performing so well as SMM .
  • I got accomplishments that I can lead the team with confidence from my college's instructor as well as from classmates .

Certification

  • I got SMM ( Social Media Manager ) certificate from Great Learning.
  • Received Caregiver certificate from Mother Teresa Nanny Institute.
  • I also did the Microsoft 365 course , also Got certification of computer knowledge and office.

Languages

French
Full Professional
English
Native/ Bilingual
Hindi
Native/ Bilingual

Availability

I am available Monday to Friday from 6:00 AM to 4:00 PM and again from 10:00 PM to 6:00 AM. I am also available on Saturday and Sunday. Please note that I have college commitments from 5:00 PM to 9:00 PM, Monday through Friday.

References

References available upon request.

Timeline

Client Service

Guru Kirpa Cold Drinks
07.2023 - 08.2024

Caregiver

Mother Teresa Nanny Institute
05.2023 - 04.2024

Social Media Manager

Freelancing
05.2022 - Current

Certified - Client Service Specialist

Manitoba Institute of Trades And Technology

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Niharika Sharma