Joseph Samouel-Fajgelzon
Montreal,QC
Summary
Versatile and results-driven professional with experience in high-pressure, client-facing roles across emergency medical reception, luxury hospitality, and social media management for high-profile clients. Recognized for exceptional customer service, discretion in handling sensitive information, and the ability to remain composed under stress. Adept at managing priorities, resolving issues quickly, and delivering precise, detail-oriented work. brings a proven ability to adapt to new industries, master systems rapidly, and contribute to operational excellence in competitive environments.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Self employed
01.2025 - Current
- Managed personal and business social media accounts for businesses, rappers, and influencers, ensuring consistent branding and engagement across platforms.
- Created and scheduled high-impact content (photos, videos, captions, and campaigns) tailored to each client's audience and goals.
- Monitored trends, analytics, and audience insights to maximize reach, engagement, and follower growth.
- Coordinated with clients and creative teams to develop marketing strategies, manage collaborations, and execute influencer campaigns.
- Responding to comments, messages, and community interactions to strengthen brand loyalty and public image.
Valet/Consierge
Square Phillips Hotel
Montreal, Quebec
06.2024 - Current
- Delivered 4-star guest service by welcoming guests, handling luggage, and parking cars with care and efficiency.
- Managed high guest volume during peak hours while maintaining professionalism and speed.
- Coordinated with the front desk and concierge team to ensure seamless check-ins and guest satisfaction.
- Assisted guests with directions, recommendations, and special requests, enhancing their overall experience.
- Remained calm and solution-oriented in a fast-paced, high-pressure hospitality environment.
Medical Receptionist
Laval Veterinary Center
Laval, Quebec
02.2022 - 02.2024
- Managed high-volume calls and front desk operations in a 24/7 emergency animal hospital.
- Assessed the severity of incoming cases to prioritize critical patients for immediate care.
- Remained calm and efficient under intense pressure, supporting both clients and medical teams during emergencies.
- Scheduled appointments, updated medical records, and processed payments accurately.
- Provided clear, compassionate communications to pet owners in urgent and emotional situations
Education
GED -
High School of Montreal
Montreal, QC07-2024
Skills
- Client service excellence
- Client relationship management
- Risk and priority assessment
- Communication skills
- Confidentiality and discretion
- Multitasking and time management
- Analytical problem solving
- Team collaboration
- Adaptability
- Social media strategy
- Detail orientation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Limited
References
References available upon request.
Timeline
Social Media Manager
Self employed
01.2025 - Current
Valet/Consierge
Square Phillips Hotel
06.2024 - Current
Medical Receptionist
Laval Veterinary Center
02.2022 - 02.2024
GED -
High School of Montreal
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