Summary
Overview
Work History
Education
Skills
Languages
Technical Skills
Volunteer Experience
Timeline
Generic

Niha Ali Shaikh

Brampton,Canada

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

1
1
year of professional experience

Work History

Sales Associate

Honey
Mississauga, ON
08.2023 - Current
  • Demonstrated exceptional product knowledge, effectively communicating features and benefits to customers, resulting in high conversion rate
  • Proactively built and maintained strong customer relationships, leading to loyal customer base
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained the daily SPH (Sales per Hour) on Shifts and worked with team to meet Store goal.
  • Made an Average of $660 on the shifts

Event Crew Member

Sheridan College
08.2023 - 04.2024
  • Collaborated within team to proficiently plan and execute events
  • Addressed unforeseen challenges by engaging in constructive problem-solving with team members
  • Exhibited adept communication skills to ensure welcoming and informative experience for students attending event
  • Coordinated seamlessly with team members from various campuses, fostering positive relationships and effective collaboration
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Resolved attendee complaints professionally, maintaining high levels of satisfaction among event participants.
  • Assisted in efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
  • Managed inventory and resources effectively, preventing shortages during crucial moments in events.
  • Maintained clean and organized event environment, promoting positive experience for all attendees.
  • Demonstrated exceptional product knowledge, effectively communicating features and benefits to customers, resulting in high conversion rate
  • Proactively built and maintained strong customer relationships, leading to loyal customer base
  • Handled cash transactions accurately as part of ticket sales or merchandise purchases during events.

President Of Residence Council

Sheridan College Residence
08.2023 - 04.2024
  • Spearheaded Residence Council, overseeing its members, and engaged in regular consultations with Vice President and Treasurer to enhance overall quality of life for students residing in accommodation
  • Attended to student inquiries, collaborating with management team to provide timely and effective responses
  • Conducted structured team meetings to apprise members of current state of Residence life, while also facilitating sessions dedicated to identifying and implementing improvements
  • Managed team of 4 Council members

Education

BBA - Business Administration

Sheridan College
Mississauga, ON
01.2027

High School Diploma -

High School
Pakistan
01.2022

Skills

  • Debit Card and Credit Card transactions
  • Friendly/Outgoing
  • Flexible Schedule
  • Stocking and Receiving
  • Multitasking
  • Conflict Resolution
  • Team Collaboration
  • Cash Handling Accuracy
  • Persuasion techniques
  • Reliable and Responsible
  • POS System Operation
  • Sales Strategies
  • Excellent Communication
  • Fitting room maintenance
  • Loss Prevention

Languages

English
Full Professional

Technical Skills

Microsoft Suit (PowerPoint, Word, Edge), SOP system, SAP ERP system

Volunteer Experience

Sheridan Leadership Program (CLC), 08/01/2020

Learn the concepts of leadership and incorporated those concepts into Activities. Engaged with other group members to actively learn perspective of others, Worked Collaboratively with group members and seek resolution in times of disagreement. Dedicated time and effort needed to improve., Improved communication skills and engagement with students of other classes. Worked with fellow school members with friendliness and Professionalism. Managed Calendars and coordinated arrangements and activities for the student experience. Encouraged students to speak English more confidently, Developed and implemented creative ideas and solutions to meet the student's needs and objectives. Improved overall management and leadership skills.

Timeline

Event Crew Member

Sheridan College
08.2023 - 04.2024

President Of Residence Council

Sheridan College Residence
08.2023 - 04.2024

Sales Associate

Honey
08.2023 - Current

BBA - Business Administration

Sheridan College

High School Diploma -

High School

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Niha Ali Shaikh