Nigel Ong
Markham,Canada
Summary
Dynamic Property Manager with extensive experience working for a private family, excelling in tenant relations and property maintenance. Proven track record in optimizing Airbnb rentals and enhancing guest satisfaction through exceptional customer service. Skilled in budgeting and financial reporting, ensuring efficient operations and seamless management of multiple properties.
Overview
22
22
years of professional experience
Work History
Property Manager
Private Family
Richmond Hill, Canada
01.2021 - Current
- Manage day-to-day operations of a Triplex in the Toronto Beaches area, focusing on long-term rental properties and Airbnb short-term rentals
- Handle guest inquiries, finalize bookings, and ensure seamless check-in/check-out processes for reservations averaging 1-6 months
- Coordinate cleaning schedules, maintenance, and repairs for three units simultaneously, ensuring minimal disruption to guests
- Provide on-call support for emergencies, escalations, and guest concerns, offering top-tier customer service
- Prepare monthly reports, manage budgets, and oversee utility payments and collections
Clinic Manager & Lead Massage Therapist
Clinic of Applied Muscle Tracing
Ontario, Canada
01.2006 - 01.2024
- Directed daily operations of the clinic, overseeing staff scheduling, facility maintenance, and financial processes
- Managed billing, utility payments, and patient care while also practicing as a Registered Massage Therapist (RMT) specializing in pain management and injury recovery
- Provided holistic treatments to clients, focusing on rehabilitation and soft tissue manipulation
Escalations Lead - Help Desk
Bell ExpressVu
Ontario, Canada
01.2003 - 01.2005
- Led the escalations team in resolving customer issues, providing exceptional support and ensuring high customer satisfaction
- Trained in interpersonal relations, de-escalation techniques, sales strategies, and critical thinking to manage complex customer interactions
Education
Diploma - Registered Massage Therapist (RMT)
Sutherland Chan School of Massage Therapy
01.2003
Studied - Management & Economics
University of Toronto
01.2000
Skills
- Tenant Relations & Customer Service
- Property Maintenance Coordination
- Problem-Solving & Conflict Resolution
- Scheduling & Task Management
- Budgeting
- Financial Reporting
- Monetary Collections
- Project Management
- Vendor Coordination
- Expertise with Airbnb & Short-Term Rentals
- Software Proficiency: Excel
- QuickBooks
- Notion
- Monday
- Hospitable
- Slack
- Xmind
- ChatGPT
- Property Management Platforms: Airbnb
- Software: Microsoft Office
- Social Media Platforms: Instagram
Timeline
Property Manager
Private Family
01.2021 - Current
Clinic Manager & Lead Massage Therapist
Clinic of Applied Muscle Tracing
01.2006 - 01.2024
Escalations Lead - Help Desk
Bell ExpressVu
01.2003 - 01.2005
Diploma - Registered Massage Therapist (RMT)
Sutherland Chan School of Massage Therapy
Studied - Management & Economics
University of Toronto
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