Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maney Em Lao

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

11
11
years of professional experience

Work History

Property Manager

Two Coast Living
08.2023 - Current

Property Manager – 301 Units

- Marketing and Lead Tracking: Develop and implement marketing strategies to attract prospective residents. Manage lead tracking through CRM systems to ensure prompt follow-up and conversion.

- Lease Generation & Rent Processing: Generate lease agreements, manage lease renewals, and ensure all documentation is accurate and timely. Post monthly rents, issue 3-day notices for late payments, and manage rent collections.

- Project & Vendor Management: Oversee all rehab and capital improvement projects, ensuring they are completed on time and within budget. Manage vendor relationships, collect bids, and select contractors for projects. Ensure invoices are processed promptly.

- Budget and Bids Management: Collaborate on budget planning by collecting and analyzing bids from contractors to ensure projects meet financial guidelines.

Property Manager

Avenue 5 Residential
11.2022 - 08.2023

Property Manager - 271 units

-Rehab & Capital Project Management: Oversee all rehabilitation and capital improvement projects, ensuring timely completion within budget.

- Vendor Management: Manage relationships with vendors, contractors, and service providers, ensuring quality work and adherence to community standards.

- Acquisition and Transition Management: Handle the acquisition process and manage smooth transitions during property management changes, ensuring operational continuity.

- Operations & Variance Reporting: Submit detailed weekly and monthly operations and variance reports to provide updates on financial performance and operational efficiency.

Property Manager

Cushman & Wakefield
08.2019 - 11.2022

Property Manager – 271 Units

- Rehab & Capital Project Management: Oversee all rehabilitation and capital improvement projects, ensuring they are completed on schedule and within budget.

- Team Building and Training: Lead team-building efforts and provide training to staff, fostering a collaborative and high-performing work environment.

- Budget Assistance: Work closely with regional managers to assist in the preparation and analysis of the annual budget.

- Operations & Variance Reporting: Submit comprehensive weekly and monthly operations and variance reports, providing insights into financial performance and property operations.

Community Manager

Bridge Investment Group Partners
08.2017 - 08.2019

Property Manager - 309 Units


- Acquisition & Renovation Management: Oversee the acquisition process and manage all renovation projects, ensuring timely completion and budget adherence.

- Revenue Optimization: Collaborate with the revenue manager to maximize rental income through pricing strategies and occupancy management.

- Property Reporting: Submit detailed weekly and monthly property reports, tracking financial performance, occupancy rates, and operational metrics.

Community Director

FPI Management
10.2016 - 08.2017

Community Director - 88-126 Multi-Sites

- Affordable Senior Housing Lease-Up: Successfully lease up affordable senior housing units, ensuring full occupancy.

- Tax Credit Housing Management: Qualify applicants for tax credit housing, perform quarterly and annual inspections, and ensure compliance with all tax credit requirements.

- Tenant Recertification: Recertify tenants annually to verify continued income qualification for affordable housing programs.

- Rent & Notice Posting: Post rents and issue 3-day notices for late payments, ensuring timely rent collection.

Community Director

FPI Management
02.2015 - 10.2016

Property Manager – 114-142 Units (Multi-Site)

- TCAC & City Unit Inspections: Manage annual and quarterly TCAC and city unit inspections, ensuring compliance with all regulations.

- Tax Credit Housing: Qualify applicants for tax credit housing and recertify tenants annually to maintain income qualification.

- Rent & Notice Posting: Post rents and issue 3-day notices for late payments, ensuring timely collections.

- Employee Training: Train staff on the tax credit process, ensuring the team is knowledgeable about regulations and procedures.

Assistant Community Director

FPI Management
09.2014 - 02.2015

Assistant Community Director - 142 Units

- TCAC & City Unit Inspections: Support in the management of annual and quarterly TCAC and city unit inspections to ensure regulatory compliance.

- Tax Credit Housing: Qualify applicants for tax credit housing and perform annual recertification to maintain income qualification.

- Rent & Notice Posting: Post rents and issue 3-day notices for late payments, ensuring timely collections.

- Learning Tax Credit Policy: Actively learning and familiarizing myself with the tax credit policy to improve operational efficiency and compliance.

Leasing Consultant

Bridge Investment Group Partners
01.2014 - 09.2014

Leasing Consultant – 518 Units

- Touring & Marketing: Assist the management team by conducting tours of move-in ready units and posting marketing ads to attract prospective residents.

- Lead Follow-Up: Follow up with prospective residents and leads to maintain engagement and increase occupancy.

- Lease Generation: Generate and review lease agreements with new residents, ensuring accuracy and clarity before move-in.

- Move-In Preparation: Prepare units for future residents, ensuring they are clean and move-in ready.

Education

GED -

Cesar Chavez Adult School
Fresno, CA
05.2011

Skills

    Leadership & Team Management

    Communication

    Financial Acumen

    Vendor & Project Management

    Marketing & Leasing

    Tenant Relations & Customer Service

    Knowledge of Local Laws & Housing Regulations

    Problem-Solving & Conflict Resolution

Timeline

Property Manager

Two Coast Living
08.2023 - Current

Property Manager

Avenue 5 Residential
11.2022 - 08.2023

Property Manager

Cushman & Wakefield
08.2019 - 11.2022

Community Manager

Bridge Investment Group Partners
08.2017 - 08.2019

Community Director

FPI Management
10.2016 - 08.2017

Community Director

FPI Management
02.2015 - 10.2016

Assistant Community Director

FPI Management
09.2014 - 02.2015

Leasing Consultant

Bridge Investment Group Partners
01.2014 - 09.2014

GED -

Cesar Chavez Adult School
Maney Em Lao