Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nidhi Patel

Woodbridge,Canada

Summary

Results-driven biotechnology professional with strong analytical and problem-solving abilities. Proven track record in conducting innovative research and developing solutions that enhance project outcomes. Committed to advancing within the field while fostering a culture of creativity and ingenuity.

Overview

4
4
years of professional experience

Work History

Pharmacy Assistant

Shoppers Drug Mart
Mississauga, Canada
06.2021 - Current
  • Appropriately follow GMP guidelines and ensured proper collection and disposal of laboratory waste such as vial waste, lab pack waste according to approved protocol
  • Assist in the implementation of inventory management software, leading to increased operational efficiency.
  • Used HealthWatch, Pharmaclick and microsoft excel to track inventory needs and updates.
  • Backs up the inventory team and carried out daily inventory tasks dealing with MSLs, receiving orders, placing orders and investigating discrepancies.
  • Coordinates with inventory departments for timely disposal or transfer of obsolete or excess inventory items.
  • Developes clear labeling systems for easy identification of products within the storage facilities.
  • Identify and address all potential health and safety risks as soon as possible.
  • Professionally trained to aid in safe precautionary handlings and production of narcotic medications
  • Prepares packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
  • Demonstrates flexibility and efficiency working in a fast-paced and ever-changing environment.
  • Demonstrates teamwork and CORE values in the work environment together with keeping the workplace active and friendly to achieve best outcomes
  • Performs routine lab and department maintenance to keep pharmacy area clean and orderly while providing support to team members.
  • Makes LIMS entries for laboratory chemicals, including labeling and discarding empty bottles
  • Performes safety checks when dispensing medications to optimize patient safety
  • Distributes medicine and supplements from stock containers to correct packages
  • Responsibly assists in packaging and handling of NCTM molecules

Order Confirmation - Pharmacy Assistant

Shoppers Drug Mart
03.2024 - 03.2025
  • Make outbound calls and emails to the stores to verify the compliance pack orders.
  • Enter prescriptions count, batch information and confirmations into the record.
  • Used Inventory Management tools to provide relevant updates to stores and Central Pharmacy services to simplify workflow.
  • Assist store associates and pharmacists with transmission issues during order automation.
  • Work closely with internal pharmacist team to escalate any issues.
  • Assist the pharmacy department during staffing shortages to maintain uninterrupted pharmacy operations.
  • Perform ad hoc tasks as required.
  • Provide written updates on issues as and when required.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Shift Manager

Pizza Hut
Etobicoke, Canada
01.2021 - 05.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Assisted in implementing a new inventory management rules, processes, and procedures resulting in more accurate record-keeping and reduced errors.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Performed data entry and completed proper paperwork.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Mentored and guided employees to foster proper completion of assigned duties
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Excelled in every store position and regularly backed up front-line staff
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Maintained quality assurance and customer satisfaction objectives
  • Enforced company policies and regulations with employees
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Analyzed sales and inventory data to determine optimal purchasing practices and identify opportunities for preferred listing agreements and other revenue-driven purchasing strategies.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

Diploma - Biotechnology

Mohawk College of Applied Arts And Technology
Hamilton, ON
01.2022

Skills

  • Strong Telephone Etiquette and communication skills
  • Critical Thinking and great Complaint Resolution
  • Teamwork and organizational skills
  • Exemplary Customer Service
  • Quality Assurance and Control
  • Problem-solving/ Troubleshooting
  • Strong Interpersonal and collaboration skills
  • Skilled multi-tasker with great time management skills
  • Friendly and Positive attitude
  • Attention to detail
  • Data Entry

Additional Information

Associated with Mohawk college of Applied Arts and Technology., 

BIOCHEMISTRY-Infographics medical project, Target substance-Advil., 

THE METAVERSE- A group collaboration in portraying a digital walk-through of the advanced metaverse., TRACKING INNOVATION MUKTIMEDIA PROJECT-Unique presentation that offers meaningful content about DNA fingerprinting., 

DIGITAL SANDBOX PROJECT- Way to leverage powerpoint for its maximum presentation value., 

www.linkedin.com/in/nidhi-patel-454221237

Timeline

Order Confirmation - Pharmacy Assistant

Shoppers Drug Mart
03.2024 - 03.2025

Pharmacy Assistant

Shoppers Drug Mart
06.2021 - Current

Shift Manager

Pizza Hut
01.2021 - 05.2022

Diploma - Biotechnology

Mohawk College of Applied Arts And Technology

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Nidhi Patel