Nidhi Patel
Summary
Personable, dedicated and results-oriented Administrative Office Assistant, specializes in quality, speed, and process optimization, with extensive experience in maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Articulate, enthusiastic, and with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
MARKETING AND OPERATIONS ADMINISTRATOR
AIR-serv Canada Inc
09.2021 - Current
- Assist in maintaining and inputting up-to-date and accurate data in operational system
- Report to the National Accounts Specialist and Executive Vice President
- Manage correspondence by maintaining group email box and identifying and handling action items
- Assist in internal operational auditing processes
- Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
- Manage executive's calendar by organizing, scheduling, and confirming meetings
- Arrange meetings, conferences and boardroom; organize meeting materials
- Prepare, review, and modify general templates, letters, and reports as needed
- Proactively build and nurture relationships with key customers to enhance client satisfaction and loyalty
- Coordinate, prepare, edit and/or proofread documents such as presentations and reports
- Assist in financial, sales and operational new projects
- Input operational and revenue data from mobile team across Canada
- Answer and transfer calls, taking messages and providing client support where possible to ensure all are priorities
- Drafting and mailing customer correspondence and newsletters
- Managing and updating company databases
- Maintaining financial, employee, and client records.
OFFICE ADMINISTRATOR
Khalsa Travel Tours Inc
10.2020 - 09.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Edited documents to improve accuracy of language, flow, and readability.
ADMINISTRATIVE ASSISTANT
Facility Plus
10.2019 - 09.2020
- Scheduled and coordinated meetings, appointments.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Post- Graduation - Business Administration
Humber College
Toronto, ON01.2021
High School Diploma -
Experimental School
01.2018
Skills
- Excellent organizational & time management skills
- Ability to manage multiple tasks simultaneously
- Strong verbal & written communication skills
- Excellent organizational & Administration skills
- Proficient computer skills including emails, Microsoft Office - Word, Excel, PowerPoint, Zoom
- Accuracy to details & problem solving
- Excellent customer service skills & Interpersonal skills
- Handling customer inquiries via phone, email, in-person
- Record keeping, documentation, filing, scheduling, routine database activity
Timeline
MARKETING AND OPERATIONS ADMINISTRATOR
AIR-serv Canada Inc
09.2021 - Current
OFFICE ADMINISTRATOR
Khalsa Travel Tours Inc
10.2020 - 09.2021
ADMINISTRATIVE ASSISTANT
Facility Plus
10.2019 - 09.2020
Post- Graduation - Business Administration
Humber College
High School Diploma -
Experimental School
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