Overview
Work History
Education
Skills
Timeline
Generic

NIDHI GHAI

Burlington,ON

Overview

2
2
years of professional experience

Work History

Customer Service Representative

HOMEDEPOT
04.2023 - Current
  • Sold customers on the value of the Home Depot credit card and loyalty program, exceeding sign-up rates by 5% in 2019.
  • Promoted value of the customer loyalty program leading to a 12% increase in customer sign-up rates.
  • Serve the customer with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys
  • Exceeded customer purchase rates by 11% and average order size targets by 5% by assessing and meeting customer needs

Customer Experience

McDonald's Restaurant
11.2022 - Current
  • Memorized 150+ menu items to answer customer questions and increase sales by providing tailored pairing suggestions.
  • Trained 4 underperforming servers in upselling techniques, increasing their sales by 10% on average.
  • Maintained a positive, customer-first attitude to exceed satisfaction targets by 10%.
  • Exceeded sales targets by 9% by up-selling appetizers and drinks based on specific tastes and interests of diners

Customer Service Representative

RONA
08.2022 - 03.2023
  • Ensured that all export documents were prepared accurately according to customer specifications.
  • Managed a 3% return rate, 50% below target estimates through an expert understanding of product inventory and customer interest.
  • Verified accuracy of invoices against bills of lading before submitting them for payment processing.
  • Monitored shipments from origin through destination points to ensure timely arrival at final destinations.

Education

PG Diploma - Chemicals in Chemistry

Lambton College
Toronto, ON
08.2021

Bachelor of Science (B.S.) - Chemistry

Punjabi University
Patiala, Punjab
08.2018

Skills

  • Highly organized and detail-oriented worker
  • Ability to analyze data, develop strategies, and provide solutions to complex problems

Timeline

Customer Service Representative

HOMEDEPOT
04.2023 - Current

Customer Experience

McDonald's Restaurant
11.2022 - Current

Customer Service Representative

RONA
08.2022 - 03.2023

PG Diploma - Chemicals in Chemistry

Lambton College

Bachelor of Science (B.S.) - Chemistry

Punjabi University

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NIDHI GHAI