NIDHI GHAI
Burlington,ON
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HOMEDEPOT
04.2023 - Current
- Sold customers on the value of the Home Depot credit card and loyalty program, exceeding sign-up rates by 5% in 2019.
- Promoted value of the customer loyalty program leading to a 12% increase in customer sign-up rates.
- Serve the customer with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys
- Exceeded customer purchase rates by 11% and average order size targets by 5% by assessing and meeting customer needs
Customer Experience
McDonald's Restaurant
11.2022 - Current
- Memorized 150+ menu items to answer customer questions and increase sales by providing tailored pairing suggestions.
- Trained 4 underperforming servers in upselling techniques, increasing their sales by 10% on average.
- Maintained a positive, customer-first attitude to exceed satisfaction targets by 10%.
- Exceeded sales targets by 9% by up-selling appetizers and drinks based on specific tastes and interests of diners
Customer Service Representative
RONA
08.2022 - 03.2023
- Ensured that all export documents were prepared accurately according to customer specifications.
- Managed a 3% return rate, 50% below target estimates through an expert understanding of product inventory and customer interest.
- Verified accuracy of invoices against bills of lading before submitting them for payment processing.
- Monitored shipments from origin through destination points to ensure timely arrival at final destinations.
Education
PG Diploma - Chemicals in Chemistry
Lambton College
Toronto, ON08.2021
Bachelor of Science (B.S.) - Chemistry
Punjabi University
Patiala, Punjab08.2018
Skills
- Highly organized and detail-oriented worker
- Ability to analyze data, develop strategies, and provide solutions to complex problems
Timeline
Customer Service Representative
HOMEDEPOT
04.2023 - Current
Customer Experience
McDonald's Restaurant
11.2022 - Current
Customer Service Representative
RONA
08.2022 - 03.2023
PG Diploma - Chemicals in Chemistry
Lambton College
Bachelor of Science (B.S.) - Chemistry
Punjabi University