Nidhi Bhavsar
Georgina,Canada
Summary
To obtain a position that would utilize my analytical skills and experience from various departments.
Diligent with solid background in accounting coordination and track record of managing financial records and ensuring compliance. Demonstrated expertise in financial analysis and reconciliation, showcasing strong analytical and organizational skills.
Overview
14
14
years of professional experience
Work History
Accounting Coordinator
Town of Georgina
07.2023 - 01.2025
- Process A/R invoices and set up new customers, name changes, update addresses etc ensuring adequate documentation accompanies all such requests
- Communicate with internal teams to ascertain additional information prior to processing any invoices
- Completing bank reconciliation by matching deposit slips and resolving any issues related to mismatch with bank and iCity
- Responsible to process journal entries
- Calculate and prepare and send HST returns
- Prepare various reports such as development charges and importing files from ActiveNet
- Processing unapplied payments to appropriate accounts by matching correct invoices
- Preparing and processing recurring invoices for the tenants
Operations Analyst
Enercare Home Services
10.2019 - 07.2023
- Company Overview: Markham Ontario
- Resolve exceptions and escalations by determining root cause, implementing solutions, and fixing customer accounts and ensuring that all the transactions continue to flow smoothly in the future
- Communicate with customers to resolve escalations over multiple channels
- Account research, resolution, and support for Billing, Payment, and Collections, including research in various systems and requests from various functions across the organization
- Load billing cycles for residential customers on a monthly basis
- Demonstrates a commitment to process improvement while providing recommendations and driving change
- Auditing credits before posting on customer’s account
- Posting of bank and credit card payments for customers
- Provide estimates for small commercial buyouts
- Assisting other departments to achieve production service levels and any on-going project goals
- Participate in projects as assigned such as testing systems within UAT environment, reconciling builder accounts, stranded assets, etc
- Complete SOX audits for credits greater than $500
- Prepare monthly and stub period reports for finance for rental HVAC sales
- Markham Ontario
Transaction Analyst
Enercare Home Services
11.2016 - 10.2019
- Company Overview: Markham Ontario
- Responsible for identifying and fixing account level issues as defined by operations and billing
- Investigate and identify roots causes to data exchange issues
- Responsible for correcting billing and operational errors in various systems
- Ensure reduction of error rates and maintain errors at appropriate levels as defined by manager
- Perform correction of errors to ensure revenue assurance on unbilled accounts, including but not limited to, manual move-ins and move-outs, billing adjustments, cancellations, and manual correction and resubmission of enrollments / renewals
- Communicate with customers, internal employee’s, and other business partners, including the Call Centre via inbound and outbound phone calls, letter, fax, or email, to resolve issues
- Work with 3rd party bill providers to resolve exceptions caused by transaction issues
- Achieve metrics and target expectations as defined by management
- Identify trends of issues causing errors and recommend changes to management in order to drive process improvement
- Undertake special projects, duties and assignments as required by management
- Markham Ontario
Builder Clerk
Enercare Home Services
09.2015 - 10.2016
- Company Overview: Markham Ontario
- Process Water Heater delivery requests accurately, co-ordinate with builders/dealers/FSL on special delivery / pick up requests, resolve any discrepancies regarding delivery, service & billing via phone, fax or email
- Process buyouts for stolen/damaged water heaters upon approval before delivering the replacement water heater to end duplicate billing, schedule service calls based on builder/dealer requests
- Resolve inventory issues and entering closing information accurately
- Markham Ontario
A/P Clerk
Enercare Home Services
10.2014 - 09.2015
- Company Overview: Markham Ontario
- Process invoices, cheque requisitions, expense reports
- Reconcile system invoice entries: follow up with Purchasing/Receiving for resolution of mismatch problems
- Work with vendors for any inquiries pertaining to invoice payment status to ensure payments are up to date
- Obtain system reports relating to current and past due invoices or vendor payment history
- Work closely with the offshore team to maintain vendor information
- Open and distribute mail, file documents as necessary
- Provide reporting and data analysis as requested by management
- Markham Ontario
Rental Admin
Enercare Home Services
10.2013 - 09.2014
- Company Overview: Markham Ontario
- Finalizing and filing of Rental Water Heaters contracts, processing RMOs for customer drop offs and removing the product from the inventory, work on queues as assigned by management
- Paying contractors for extras, printing buyout reports and finalizing the buyouts
- Printing and faxing copies of the Water Heater contract as well as walking the tank back into the inventory as per customer and internal request
- Creating service contract, new opportunities, new cases as required along with updating customer information in various system
- Markham Ontario
Install Clerk
Enercare Home Services
01.2013 - 09.2013
- Company Overview: Markham Ontario
- Responsible for setting the daily schedule, by including scheduling overnight installs for HVAC and Water Heaters and generating BRIOs, ensuring an even distribution of workload and confirming the schedule with installers and subcontractors
- Handled escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations
- Responsible to create orders, assigning inventory against the job, voiding, and updating of orders per EMC and Management as well as collecting payments on orders
- Markham Ontario
Accounts Payable (MasterFile / GFCDESK coordinator)
Sears Canada
01.2011 - 11.2012
- Company Overview: Toronto Ontario
- Process requests to set up new vendors, name changes, update addresses etc ensuring adequate documentation accompanies all such requests
- Communicate with internal business groups to ascertain additional information prior to authorizing vendor into corporate vendor database
- Maintain vendor base, ensure entry of banking information is accurate and timely
- Investigate EFT (Electronic Transfer Funds) rejects, resolve through communication with bank, vendor and business partner and prepare correction for banking group to resubmit EFT payment
- Reconcile the outstanding list of vendors not paid via EFT; continue to initiate communication with vendor and business champion in pursuing change from cheque to EFT
- Prioritize vendor changes i.e., bankruptcies, holds due to litigation etc
- Co-ordinate with receivable group on status of vendor balance prior to deactivating a vendor
- Maintain vendor master files held in accounts payable through timely filing of all supporting documents and communications pertaining to any activity of that vendor
- Verification of hold requests, schedule due changes and close requests
- Ensure that all requests for changes to a vendor’s balance are in compliance with the policies set by the businesses
- Prepare, analyze, and maintain monthly Accounts Payable Scorecard using Microsoft Excel
- Processing onetime payment requests
- Toronto Ontario
Education
Diploma in Business Accounting -
Centennial College
Scarborough, Ontario01.2010
Scrum Master Certified -
SCRUMstudy
01.2022
Skills
- Simply Accounting
- A/P
- A/R
- Excel
- Word
- MS Office Software
- ACCPAC
- QuickBooks
- Northstar
- Azure
- Power BI
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Accounting Coordinator
Town of Georgina
07.2023 - 01.2025
Operations Analyst
Enercare Home Services
10.2019 - 07.2023
Transaction Analyst
Enercare Home Services
11.2016 - 10.2019
Builder Clerk
Enercare Home Services
09.2015 - 10.2016
A/P Clerk
Enercare Home Services
10.2014 - 09.2015
Rental Admin
Enercare Home Services
10.2013 - 09.2014
Install Clerk
Enercare Home Services
01.2013 - 09.2013
Accounts Payable (MasterFile / GFCDESK coordinator)
Sears Canada
01.2011 - 11.2012
Scrum Master Certified -
SCRUMstudy
Diploma in Business Accounting -
Centennial College
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