Nida Riazuddin
Guelph,ON
Summary
Detailed oriented professional with strong customer service and administrative skills, experienced as a dental receptionist and research assistant. Proven ability to enhance customer experience and dealing with inquires. Passionate about leveraging my skills in technology and relationship building to excel in B2B tech sales and contribute to business growth.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Arista Dental Center
09.2019 - 04.2024
- Greet clients in a friendly professional manner when checking them in to enhance their experience.
- Schedule and manage appointments through phone and email with attention to detail using Dentrix and MaxAssist software.
- Ensurance financial accuracy by executing billing, insurance procedures and efficient accounts management.
- Process patient insurance claims and verifying insurance coverage.
- Maintaining organized patient records and electronic records are up to date.
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Collaborated with dental staff to streamline patient check-in processes.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
Research Assistant
Strategic Research Associates
10.2021 - 10.2022
- Conducted targeted outreach to clients in a structured format with the use of constructive questioning technique to gather information relevant to business objectives.
- Entered the data collected with high accuracy to the company's database, ensuring timely reporting for decision making.
- Engaged with clients over the phone to collect and verify data, strengthening relationships to enhance customer experience and satisfaction.
- Managed a high volume of outbound calls (10-25 per hour), successfully completing 3-5 in depth surveys of 5-10 minutes each, showing strong time management.
- Utilized feedback from calls to identify trends and insights to help with improved sales strageties
Education
Graduate Certificate - Health Informatics
Confederation College
04-2025
Diploma - Health Information Management
CD-ED, A Division of Eastern College
06-2023
Certificate - Medical Office Practices
Conestoga College
06-2019
Skills
- Customer Service
- Customer Relationship Management
- Interpersonal
- Problem Solving
- Verbal and written communication
- Attention to Detail
- Organizational
- Time Management
- Data Entry
- Tech Proficiency
Timeline
Research Assistant
Strategic Research Associates
10.2021 - 10.2022
Dental Receptionist
Arista Dental Center
09.2019 - 04.2024
Graduate Certificate - Health Informatics
Confederation College
Diploma - Health Information Management
CD-ED, A Division of Eastern College
Certificate - Medical Office Practices
Conestoga College