Nicole Pyette
Outlook,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jacq'y Jaye's Boutique & Espresso Bar
09.2018 - Current
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees, sharing knowledge and expertise of all products stocked.
- Manage social media on different platforms
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Met customer service goals and exceeded customer expectations.
- Built relationships with customers to encourage repeat business.
Barista
Jacq'y Jaye's Boutique & Espresso Bar
09.2018 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly taking their order & payment.
- Maintained and operated espresso machines, blenders, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
Macrorie & District Co-op
05.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Operated fuel pumps on gas bar
Waitress
Harv's Top of the Dam Cafe
06.2014 - 09.2016
- Exhibited multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Outlook High School
Outlook, SK06.2016
Skills
- Problem-solving abilities
- Complaint Handling
- Product Knowledge
- Product Sales
- Staff Training
- Stock management
- Money handling abilities
- Payment Processing
- Prioritization
- Time Management
Languages
English
Full Professional
Certification
SafeCheck Advanced Food Safety Certification
Timeline
Customer Service Representative
Jacq'y Jaye's Boutique & Espresso Bar
09.2018 - Current
Barista
Jacq'y Jaye's Boutique & Espresso Bar
09.2018 - Current
Cashier
Macrorie & District Co-op
05.2016 - 09.2016
Waitress
Harv's Top of the Dam Cafe
06.2014 - 09.2016
High School Diploma -
Outlook High School
SafeCheck Advanced Food Safety Certification
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