TILSON JOSEPH
Outlook,SK
Summary
Proven Key Account Manager with a track record of driving business growth at multiple organizations through robust client relationship and strategic business development. Excelled in cross-functional collaboration and data-driven decision-making, achieving sales quotas and leading teams to exceed corporate objectives. Skilled in CRM software, demonstrating exceptional team leadership and revenue generation capabilities. Confident in my strong communication and interpersonal skills, I excel at delivering superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Account Manager
Easebuzz Private Limited
06.2023 - 02.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Managed the relationship between internal cross-functional teams and external merchants.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Resolved conflicts between clients and organization through Root cause analysis and proposing solutions.
- Coordinated cross-functional teams for successful execution of projects related to large scale clients.
- Developed and delivered presentations to key customers to position products and services.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Achieved or exceeded company-defined sales quotas.
- Implemented solutions and strategies to keep clients from turning to other business competitors.
Account Manager
Razorpay Software Private Limited
03.2022 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Identified lucrative business prospects through networking, cold calling and referrals and initiated processes to close sales deals.
- Created opportunities and have up-selled and cross-selled products with clients.
- Collaborated with other cross-functional departments and senior managers to provide customer feedback and recommend operational changes to meet emerging trends.
Deputy Manager
ICICI Bank
10.2020 - 02.2022
- Built strong customer relationships and facilitated smooth communication to achieve targets.
- Proactively identified NPL (non performing loans) and effectively communicated with customers and management.
- Responsible to build strong Business numbers through customer service and Channel sales.
- Handled a team and delegated the works equally to achieve the organizational goals and targets.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Supervised and motivated staff employees.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Maintained, documented and presented progress reports to leaders.
- Maintained strong and healthy relationship in the workspace.
Education
MBA - Marketing And Human Resources
St Aloysius Institute of Management (AIMIT)
Mangalore, India03.2020
BBA - Marketing Management - Customer Relationship Marketing
Kristu Jayanti College
Bangalore, India03.2018
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Sales tactics
- Client Needs Assessment
- Revenue Generation
- CRM software proficiency
- Cross-Functional Collaboration
- Sales Lifecycle Management
- Sales Quota Achievement
- Team leadership
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Certification
- WES (World Education Service) Canada certified.
- Completed certification for "Starting a Business Course" from Santa Clara University.
REFERENCE
Charls Mathew Shashank Sampath
CSR, Saskpower Senior Manager, Easebuzz private limited
Saskatoon, SK Bangalore, India
3067158368 shashank.sampath@easebuzz.in
Timeline
Key Account Manager
Easebuzz Private Limited
06.2023 - 02.2024
Account Manager
Razorpay Software Private Limited
03.2022 - 04.2023
Deputy Manager
ICICI Bank
10.2020 - 02.2022
MBA - Marketing And Human Resources
St Aloysius Institute of Management (AIMIT)
BBA - Marketing Management - Customer Relationship Marketing
Kristu Jayanti College
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