Nicole Osmond

Hertz Car Rental

03.2023 - Current

Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Greeted customers and helped with product questions, selections, and purchases.
Answered phone calls with a polite and courteous attitude.
Cleaned vehicles, cleared snow and salted walkways.
Spoke to and communicated with adjusters to arrange insurance rentals, spoke to and communicated with dealerships to arrange warranty rentals and sent emails to customers conveying all information.
Opened and Closed location each day as Key holder.
Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
Greeted customers and provided outstanding customer service.