Nicole Oliveri

• Coordinated service schedules to optimize technician routes and improve response times.
• Managed customer inquiries, ensuring accurate information delivery and timely follow-up.
• Developed and maintained client relationships to enhance customer satisfaction and retention.
• Implemented process improvements that streamlined service operations and reduced turnaround times.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Coordinated and monitored service activities to confirm work met all requirements
• Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
• Prepared reports on service performance metrics and key indicators for management review.
• Organized training sessions for staff, raising quality of customer service provided.

• Provide high-level executive and administrative support to the CEO in a fast-paced, service-driven environment.
• Organized and prioritized the CEO's inbox, reviewing and sorting emails based on urgency and business relevance to ensure critical matters received prompt attention.
• Independently managed and responded to routine correspondence while escalating high-priority items requiring executive review and decision-making.
• Streamlined email communications, improving efficiency and ensuring timely follow-up on key business matters.
• Manage daily operations
• Resolve customer inquiries and complaints professionally
• Approve services and service fees in alignment with company policies.
• Prepare monthly bank reconciliations and track company income and expenses.
• Manage full-cycle Accounts Payable, Accounts Receivable, and Payroll using QuickBooks Online (QBO).
• Oversee all business bank accounts, cash flow tracking, and financial records.

• Streamlined appointment scheduling processes for improved efficiency and increased bookings.
• Managed all clinic-related emails and communications with the owner.
• Developed strong client relationships leading to repeat business and referrals.
• Oversaw front desk operations, ensuring efficient check-in and check-out procedures.
• Resolved client concerns promptly to maintain customer loyalty.
• Trained and supervised spa staff on customer service and sales techniques.
• Oversaw scheduling to ensure proper team coverage.
• Delivered exceptional customer service in a welcoming and professional setting.
• Assisted with inventory management and product ordering.
• Contributed to marketing efforts, promotional events, and client retention initiatives.

• Stocked treatment rooms and maintained clinical supply levels.
• Resolved customer complaints and facilitated positive conflict resolution.
• Approved services and service fees.
• Managed multiple tasks under tight deadlines with accuracy.
• Communicated with clients through email, phone, and written correspondence.
• Handled cash transactions and maintained precise sales/payment records.
• Built strong long-term client relationships.
• Maintained detailed treatment and communication records.
• Processed invoices, deposits, and financial logs.
• Prepared monthly bank reconciliations and tracked expenses and income.

Graduation