Nicole Merchant
Belleville,ON
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Swiss Chalet Restaurant through exceptional service and memory retention. Skilled in POS systems and maintaining cleanliness, adept at multitasking and fostering positive guest experiences. Demonstrated ability to resolve complaints swiftly, ensuring a positive dining atmosphere.
Overview
1
1
Certification
Work History
Server
Swiss Chalet Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Dietary Aide
MLP Retirement Home
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Server
Waring House
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Grade 12 -
Prince Edward High School
Prince Edward, ON06.1995
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
English
Professional Working
Certification
CPR
Food handling
Smart serve
Timeline
CPR
Food handling
Smart serve
Server
Swiss Chalet Restaurant
Dietary Aide
MLP Retirement Home
Server
Waring House
Grade 12 -
Prince Edward High School
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