Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICOLE LIANG

Toronto,ON

Summary

Dynamic intern with hands-on experience at Ritz-Carlton, enhancing team efficiency through collaboration and problem-solving. Proficient in software programs, boosting technical skills. Streamlined customer service processes at Colliers International, improving response times by 20%. Quick learner adept at applying industry knowledge to achieve impactful results.

Overview

1
1
year of professional experience

Work History

Lobby Lounge Intern

Ritz-Carlton
04.2025 - 07.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Customer Service Intern

Colliers International
05.2024 - 08.2024
  • Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
  • Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
  • Collaborated with team members in streamlining processes for better customer experience.
  • Coordinated efforts between departments to address complex customer issues efficiently.

Education

BBA - Human Resources Management

Guangdong University of Foreign Studies
Guangzhou, China
06-2025

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Lobby Lounge Intern

Ritz-Carlton
04.2025 - 07.2025

Customer Service Intern

Colliers International
05.2024 - 08.2024

BBA - Human Resources Management

Guangdong University of Foreign Studies
NICOLE LIANG