NICOLE LIANG
Toronto,ON
Summary
Dynamic intern with hands-on experience at Ritz-Carlton, enhancing team efficiency through collaboration and problem-solving. Proficient in software programs, boosting technical skills. Streamlined customer service processes at Colliers International, improving response times by 20%. Quick learner adept at applying industry knowledge to achieve impactful results.
Overview
1
1
year of professional experience
Work History
Lobby Lounge Intern
Ritz-Carlton
04.2025 - 07.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Intern
Colliers International
05.2024 - 08.2024
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
Education
BBA - Human Resources Management
Guangdong University of Foreign Studies
Guangzhou, China06-2025
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Lobby Lounge Intern
Ritz-Carlton
04.2025 - 07.2025
Customer Service Intern
Colliers International
05.2024 - 08.2024
BBA - Human Resources Management
Guangdong University of Foreign Studies