Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Autin

Los Angeles

Summary

Customer-focused hospitality professional with over four years of experience delivering high-quality service in upscale, high-volume environments. Skilled in anticipating guest needs, resolving issues with professionalism, and maintaining composure under pressure. Known for strong interpersonal communication, cultural sensitivity, and a commitment to safety and cleanliness. Adept at working collaboratively with diverse teams to create seamless, memorable guest experiences.

Overview

5
5
years of professional experience

Work History

Lobby Lounge Server

Intercontinental Hotels Group
Los Angeles
03.2022 - Current
  • Delivered premium-level service, ensuring guest satisfaction, safety, and comfort in a fast-paced, high-volume environment.
  • Anticipated guest needs and resolved service issues promptly, with professionalism and empathy, maintaining a calm and composed demeanor under pressure.
  • Provided detailed knowledge of food and beverage offerings.
  • Worked collaboratively with diverse team members, demonstrating strong communication, cultural sensitivity, and adaptability.
  • Maintained cleanliness and safety standards throughout service areas.
  • Handled payments accurately using POS systems and ensured seamless service from order to completion.

Food and Beverage Server

Tom's Watch Bar
Los Angeles
03.2021 - 03.2022
  • Provided efficient, high-quality service in a fast-paced sports bar, with a high guest volume.
  • Managed multiple tables and guest requests simultaneously, demonstrating multitasking and time management under pressure.
  • Upsold menu items by understanding guest preferences and increasing sales.
  • Collaborated with the bar, kitchen, and service teams to deliver seamless guest experiences through effective communication and teamwork.
  • Resolved service concerns professionally and promptly, maintaining a calm, guest-focused demeanor in high-stress environments.

Food and Beverage Server

Eureka! Tasting Kitchen
Hawthorne
02.2020 - 02.2021
  • Delivered engaging and knowledgeable service in a high-traffic environment near a major aerospace company, catering to a diverse, and discerning clientele.
  • Recommended craft beers and food pairings, confidently.
  • Maintained professionalism and courtesy while managing multiple tables, adapting to changing guest needs with efficiency and care.
  • Partnered closely with bar and kitchen teams to ensure a consistent guest experience.
  • Prioritized cleanliness, organization, and safety protocols.

Education

High school diploma -

Assumption High School
Napoleonville, Louisiana
01.2018

Skills

  • Customer service excellence
  • Hospitality and guest relations
  • Food and beverage service
  • Upselling and product knowledge
  • Conflict resolution and problem solving
  • Teamwork and collaboration
  • Multitasking in fast-paced environments
  • Verbal communication and active listening
  • Cultural sensitivity and professionalism
  • Attention to detail
  • POS and cash handling
  • Time management and reliability
  • Guest safety
  • Empathy and patience

Timeline

Lobby Lounge Server

Intercontinental Hotels Group
03.2022 - Current

Food and Beverage Server

Tom's Watch Bar
03.2021 - 03.2022

Food and Beverage Server

Eureka! Tasting Kitchen
02.2020 - 02.2021

High school diploma -

Assumption High School
Andrew Autin