Andrew Autin
Los Angeles
Summary
Customer-focused hospitality professional with over four years of experience delivering high-quality service in upscale, high-volume environments. Skilled in anticipating guest needs, resolving issues with professionalism, and maintaining composure under pressure. Known for strong interpersonal communication, cultural sensitivity, and a commitment to safety and cleanliness. Adept at working collaboratively with diverse teams to create seamless, memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Lobby Lounge Server
Intercontinental Hotels Group
Los Angeles
03.2022 - Current
- Delivered premium-level service, ensuring guest satisfaction, safety, and comfort in a fast-paced, high-volume environment.
- Anticipated guest needs and resolved service issues promptly, with professionalism and empathy, maintaining a calm and composed demeanor under pressure.
- Provided detailed knowledge of food and beverage offerings.
- Worked collaboratively with diverse team members, demonstrating strong communication, cultural sensitivity, and adaptability.
- Maintained cleanliness and safety standards throughout service areas.
- Handled payments accurately using POS systems and ensured seamless service from order to completion.
Food and Beverage Server
Tom's Watch Bar
Los Angeles
03.2021 - 03.2022
- Provided efficient, high-quality service in a fast-paced sports bar, with a high guest volume.
- Managed multiple tables and guest requests simultaneously, demonstrating multitasking and time management under pressure.
- Upsold menu items by understanding guest preferences and increasing sales.
- Collaborated with the bar, kitchen, and service teams to deliver seamless guest experiences through effective communication and teamwork.
- Resolved service concerns professionally and promptly, maintaining a calm, guest-focused demeanor in high-stress environments.
Food and Beverage Server
Eureka! Tasting Kitchen
Hawthorne
02.2020 - 02.2021
- Delivered engaging and knowledgeable service in a high-traffic environment near a major aerospace company, catering to a diverse, and discerning clientele.
- Recommended craft beers and food pairings, confidently.
- Maintained professionalism and courtesy while managing multiple tables, adapting to changing guest needs with efficiency and care.
- Partnered closely with bar and kitchen teams to ensure a consistent guest experience.
- Prioritized cleanliness, organization, and safety protocols.
Education
High school diploma -
Assumption High School
Napoleonville, Louisiana01.2018
Skills
- Customer service excellence
- Hospitality and guest relations
- Food and beverage service
- Upselling and product knowledge
- Conflict resolution and problem solving
- Teamwork and collaboration
- Multitasking in fast-paced environments
- Verbal communication and active listening
- Cultural sensitivity and professionalism
- Attention to detail
- POS and cash handling
- Time management and reliability
- Guest safety
- Empathy and patience
Timeline
Lobby Lounge Server
Intercontinental Hotels Group
03.2022 - Current
Food and Beverage Server
Tom's Watch Bar
03.2021 - 03.2022
Food and Beverage Server
Eureka! Tasting Kitchen
02.2020 - 02.2021
High school diploma -
Assumption High School
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