Nicole Laszlo
Toronto,Canada
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gatestone & Co. Inc.
01.2021 - Current
- Delivered high-quality customer service, addressing inquiries, and resolving issues efficiently.
- Developed strong data entry skills, maintaining accurate, and detailed records.
- Assisted in management duties, including supporting colleagues with questions and concerns, and contributing to a collaborative team environment.
- Assisted in training new team members on company policies and customer service protocols.
Receptionist
Hand and stone
01.2021 - 01.2021
- Coordinated with staff to optimize service delivery.
- Performed administrative tasks, including answering phone calls, processing transactions, and maintaining client records.
- Managed front desk operations, ensuring guest check-in, and appointment scheduling.
Crew Member
McDonalds
01.2018 - 01.2020
- Maintained organization and efficiency in a fast-paced environment, managing multiple tasks simultaneously.
- Enhanced communication skills by interacting with customers, and collaborating with team members.
- Trained new crew members on operational procedures and customer service techniques, fostering a cohesive team environment.
- Assisted in the execution of promotional campaigns, contributing to increased customer engagement and satisfaction.
Education
Secondary School Diploma - Ontario
William Lyon Mackenzie Collegiate Institute
Toronto, ON06.2019
Diploma - Human Resources Management
Canadian College of Business, Science And Technology
10.2025
Skills
- Rapid Learning & Adaptability
- Time Management
- Strong Computer & Technology Skills
- Customer Service
- Data entry
- Customer relations
Timeline
Customer Service Representative
Gatestone & Co. Inc.
01.2021 - Current
Receptionist
Hand and stone
01.2021 - 01.2021
Crew Member
McDonalds
01.2018 - 01.2020
Secondary School Diploma - Ontario
William Lyon Mackenzie Collegiate Institute
Diploma - Human Resources Management
Canadian College of Business, Science And Technology