Danni Liu

S: Worked in a busy insurance brokerage supporting administrative and client service operations.
T: Managed client records, processed policy documents, and supported smooth communication between clients and brokers.
A:

• Maintained accurate client databases, and processed insurance applications, renewals, and claims documentation in compliance with regulatory requirements.
• Drafted and reviewed policy-related correspondence, ensuring clarity and professionalism in all written communications.
• Managed high volumes of emails and internal requests, prioritizing time-sensitive matters, and supporting client-facing team members.
• Assisted with digital filing systems, and contributed to process improvements in document handling.

R:

• Improved document processing turnaround time by 20% through better tracking and organization.
• Recognized by the team lead for attention to detail, and consistent adherence to compliance standards.

S: Worked in a retail vape store, supporting a diverse customer base with varying levels of product knowledge.
T: Responsible for providing knowledgeable service, maintaining store presentation, and increasing customer retention.
A:

• Assisted customers with product recommendations based on their needs and preferences, including guidance on usage and safety.
• Performed in-store product demonstrations and answered detailed questions about e-liquids and devices.
• Maintained clean and organized displays, restocked inventory, and reported low stock to management.
• Built rapport with customers to encourage repeat visits and foster loyalty.

R:

• Consistently exceeded daily sales targets during peak hours.
• Received positive customer feedback for patience, product knowledge, and friendliness.